Goedeker's Policies

Table of Contents

Shipping

Here at Goedeker's we want your shopping experience to be hassle-free from beginning to end. That is why when you order with us, you can rest assured that your appliances will be delivered to your home as quickly as possible. Our customer service team is here to communicate with you every step of the way so you may have an accurate schedule of when your delivery will arrive.

Please Note: Shipping time is typically 1-2 weeks for most brands. Some brands, and some models, are considered “Special Order” by the manufacturer, meaning they are custom made or made-to-order. Shipping times for these will vary, from 2-12 weeks, depending on the product and manufacturer. Shipping to remote locations may cause a delivery delay of 3-5 days.

Appliance Shipping Options


Curbside Delivery

Curbside delivery is good choice when building or remodeling, because the appliance will not be brought into the residence. The appliance will be delivered to the curb.

Curbside Delivery Includes:

  • Fast and friendly – we only use the best delivery companies
  • We deliver to all 48 continental states within the US
  • Includes delivery to curb of home with a lift gate truck
  • FREE for appliance orders $499 and up*
  • Only $99 for appliance orders $498.99 and under

**$499 total must be reached in appliance products. Extended Warranties and Housewares are not included in required price.

Please Note: For some customers outside of the shipping company's zone, additional charges may be required.


White Glove Delivery

With Goedeker’s Exclusive White Glove Delivery, we give you the royal treatment. No one else in our industry offers this much full service and convenience for such a low price.

White Glove Delivery Includes:

  • The product will be brought inside your home into your room of choice +
  • We include one flight of stairs (7 steps) in our normal price (please call for 2 or more flights) +
  • We will set the unit in your desired place
  • We will unbox the product
  • Only $99 for appliance orders $499 and up ** +
  • Only $199 for appliance orders $498.99 and under

White Glove Delivery Does Not Include:

  • More than one flight of stairs (7 steps)+
  • Removal of doors+
  • Removal of boxes or old appliances
  • Not available for Vinotemp products
  • Delivery will cost $199.99 for built-in refrigeration and 36" ranges instead of the normal rate

**$499 total must be reached in appliance products. Extended Warranties and Housewares are not included in required price.

+ Charges for additional flights of stairs and/or removal of appliance doors, etc. will be collected at the time of delivery.

Small Furniture Shipping Options

  • Shipping is free for most small furniture products
  • These products typically ship from our warehouses within 1-3 weeks
  • These items are typically shipped via UPS or Fed Ex

Large Furniture Shipping Options


Curbside Delivery - Free

This is our most basic level of delivery service. No bells and whistles, just the essentials. It includes:

  • Online delivery tracking for most areas
  • Unloading of your item from the truck by delivery professionals

Note: There are no hidden fees, and you won't have to lift your own items off of the truck. This service is absolutely free!


Entryway Delivery - $49.99

An added level of convenience, good for those with long driveways, lots of front stairs, or concerns about bad weather. This type of delivery includes the services listed above, plus:

  • Moving your item into your entryway
  • Unloading of your item from the truck by delivery professionals

Note: Other companies may charge up to $99.99 for this service.


White Glove Delivery - $99.99

Let the professionals bring your items inside for you. This type of delivery includes the services listed above, plus:

  • Moving your item into whatever room you choose

Note: Make sure to measure the pathway to your destination room so you know it's wide enough for your item to pass through.


White Glove Plus Delivery - $149.99

This is the highest level of delivery with the most benefits and convenience for you. This type of delivery includes the services listed above, plus:

  • Unboxing
  • Removal of packing materials
  • 15 minutes of non-tool related assembly. Please Note: Only sofas, loveseats, and chairs qualify for non-tool related assembly.

Note: No matter how your items are delivered, make sure to thoroughly inspect them for any damages or missing pieces before signing for them.

Shipping Via Ferry or Crossing international Borders

There is a non-negotiable $300 flat fee for any orders that must be delivered by ferry. The most common areas that require a ferry for delivery include: Fire Island, Shelter Island, parts of Washington State, and parts of Massachusetts (Nantucket, Martha's Vineyard, etc.).

There is a non-negotiable $300 flat fee for any orders that cannot be delivered without crossing an international border. The most common area to which this fee would apply is Point Roberts, Washington, which cannot be accessed without first crossing into Canada

Shipping Charges to Rural/Out of Zone Areas

Some areas fall outside of the normal delivery zones of our shippers. For these areas, there will be additional shipping charges. If you have any questions, please contact customer service at 888-768-1710 Monday thru Saturday from 9:30a.m. to 5:30p.m. CST.

*$499 total must be reached in products to qualify for free shipping. Extended Warranties and Housewares are not included in required price.
** White Glove Delivery is $99.99 and White Glove Plus is $149.99 if requested when ordering. If the item has already been shipped, White Glove Delivery will be $299. For some customers outside the shipping company's zone areas, additional shipping charges may be required.

Delivery

We want you to have a good experience from start to finish so that you can order with confidence. Here are some things you will need to know prior to the delivery of your order:

  • We will contact you when your order has shipped. The delivery company will then contact you to schedule delivery when your order is near your city. Please contact us with any questions or concerns about delivery.
    Please notify the carrier if you are unable to keep the delivery appointment. If the delivery carrier must make an additional trip to deliver a re-delivery fee will be charged.
    Please Note: The process may differ when other types of product are purchased. This is only an approximate delivery procedure. On occasion, other methods of delivery for appliances may be used (Fedex, UPS, USPS).
  • We work with many different carriers in delivering orders, and the policies for each carrier may vary. If you have any questions about the policies of the carrier assigned to your order, please contact us.
  • Depending on your location, the delivery may be made with a tractor trailer. Therefore, the delivery location must be accessible by tractor trailer. If not, an additional delivery fee may apply. If your location is not accessible by tractor trailer, please notify us prior to shipping so we can try to prevent these charges.
  • If you select Curbside Delivery, make sure you follow the Curbside Delivery Guidelines below.
  • If you select White Glove Delivery, you must follow both the Curbside Delivery Guidelines and White Glove Delivery guidelines below.

Important Guidelines for Delivery

In order for the delivery process to go smoothly, you will need to prepare for the arrival of your order. You will have been contacted prior to the delivery to set up a date and schedule a time frame. Here are some important guidelines to follow which will help you be ready for the delivery date.

Standard Curbside Delivery Guidelines

  1. An adult 18 years of age or older must be present on the scheduled day of arrival.
  2. When your order arrives, make sure to examine the external and internal condition of the packaging and products.
  3. Wait to sign for your order until after you have completed your examination and are satisfied with the condition of your order.
  4. If your order is received damaged, sign for the product as DAMAGED. If the shipper refuses to wait for you to examine the product, examine the external packaging. If the box or other packaging is torn, creased, or crumpled, note the box damage at the time you sign for the order. Please do not sign the delivery receipt as "Subject to Inspection". Damage must be noted at the time of delivery.
  5. If your order is received damaged, and you note the damage or box damage at the time you sign for your order, notify us of this damage as soon as possible. In this situation you would not be responsible for any return shipping fees unless you failed to notify us of the damage in time for us to arrange for the return of the damaged product within 30 days of delivery.
  6. If you do not thoroughly examine your order at the time of delivery, it is important to do so as soon as possible thereafter. If you discover damage after you have signed for your shipment as clean and satisfactory, you must notify us of this damage within 48 hours of taking delivery. If you do not note the damage to your order when it is received and do not notify us of that damage within 48 hours thereafter, you will be responsible for return shipping fees in the event of a return. All notifications must be made via phone or email to our Customer Service Department at either customerservice@goedekers.com or 888-768-1710. Our business hours are as follows: Monday-Saturday, 9:30 am - 5:30 pm, CST.
  7. Once you sign for your shipment as clean and satisfactory, the shipper will be released of liability for any damage that occurred during shipment.
  8. For more information about shipping damage policies, refer to the Damaged Products section of these Policies.
  9. For more information about return policies, refer to our Returns & Exchanges Policy.

White Glove Delivery Guidelines

  1. You must follow all of the Standard Curbside Delivery Guidelines in addition to the following guidelines below.
  2. White Glove Delivery does not include removal of boxes, stacking of appliances, installation or plugging in of the products, haul away of old items or assembly (15 minutes of non-tool related assembly (Note: Only sofas, loveseats, and chairs qualify for non-tool related assembly) is included with White Glove Plus only - see Shipping Guidelines for more information).
  3. Make sure you have cleared a wide enough path from the door to the destination room.*
  4. Remove doors, large furniture, or other obstacles preventing smooth transfer along the pathway into the destination room.
  5. Clear out each destination location for each product with more than generous space around the final resting area.
  6. Measure once, then measure again to double-check. Reference the dimensions on the product pages to make sure there is more than enough room for the placement of the new household fixture or appliance.
  7. If the shipper must climb stairs to bring an appliance into your home, additional charges may apply. Please call us for details about whether you may be charged.**
  8. Some delivery companies will be able to remove parts of a new appliance, such as doors, to allow for proper placement. There is an additional charge for this service.**
  9. If doors or other parts of a new appliance must be removed, the appliance will be reassembled by the delivery company after it has been placed in its final resting location.
  10. SPECIAL NOTE AS TO BUILT-IN REFRIGERATORS: Built-in refrigerators present a tipping hazard once they are removed from their shipping pallet. Thus, it is necessary for an installer to be present at the time of the White Glove delivery of a built-in refrigerator. If an installer is not present, the delivery company will not un-box the product or remove it from the shipping pallet.
* The shipper charges $40 per 15 minute increment to wait while the doors of your home are removed or paths through the house are cleared. If any additional charge is incurred, you will be billed for it.
** Charges for additional flights of stairs and/or removal of appliance doors, etc. will be collected at the time of delivery.
Not all carriers will remove refrigerator doors. If your delivery carrier can remove the doors an additional fee will need to be paid to the carrier. Please double check your measurements to avoid any delays or additional fees.

Please Note: If failure to properly follow these guidelines prevents any delivery services from being performed, we cannot refund delivery costs.
Please Note: If your order is being shipped by FedEx or UPS, those shippers may not schedule a delivery. They may simply leave the order on a doorstep without allowing for inspection. If this happens and you feel the order is incorrect or damaged, call us immediately.

Returns & Exchanges

As with the rest of our service, we strive to make returns and exchanges as worry-free and customer-friendly as possible. Other retailers will charge you restocking fees when you need to cancel an order or exchange an item, but here at Goedeker’s we take the hassle out of this process by eliminating restocking fees. Once your return is received in our warehouse, we will process your refund. Refunds will be credited to the original form of payment. Most refunds take 2-3 business days to process.

30 Day Money Back, 100% Satisfaction Guarantee

  • If you are not completely satisfied with your order, we will exchange it or refund the full purchase price within 30 days of delivery.
  • Customers are responsible for covering return shipping costs unless the product is deemed damaged and noted at the time of delivery.
  • We will not take returns of, or exchange products that are damaged, installed, or used after the customer has taken delivery.
  • Please make sure the item you are returning or exchanging is placed in the original box with all packing materials, manuals, and accessories included. Returning items is the sole responsibility of the customer. Items damaged upon return cannot be credited to the customer.

Oversized Items

If the product you are returning or exchanging is an overweight or oversized item that was shipped via Freight/LTL carrier, we will arrange for the carrier to pick up the item for return from your home. You will be billed prior to the pickup for the return shipping costs.

Installed or Used Products

If you wish to return a product under this section, it is important that you do not install or use the product. Goedeker's will not take returns or exchanges of installed or used products.

St. Louis Customers

If you live in the St. Louis area, you can choose to return or exchange your merchandise at our showroom. This removes the hassle of dealing with shipping and the associated fees. Our address and showroom hours are listed here.

Exclusions

Some exclusions apply for returns or exchanges on certain types of items:

  • Mattresses or mattress accessories
  • Seasonal items such as outdoor grills and air conditioners (Exchange or upgrade only; these items cannot be returned unless they are deemed damaged upon arrival.)
  • Cookware items (These items cannot be returned or exchanged unless they are deemed damaged upon arrival.)
  • Scratch & Dent or open box items (These items cannot be returned or exchanged unless they are deemed damaged upon arrival.)
  • Custom orders, special orders, or made-to-order items (These items cannot be returned or exchanged unless they are deemed damaged upon arrival.)
  • Plumbing Items (These items cannot be returned or exchanged unless they are free of scratches or other defects, in their original packaging, and have not been installed or used.)
  • Clothing, slipcovers and costumes
  • Artwork
  • Rugs

Still Have Questions? We Can Help!

If you have any questions or concerns, please contact our customer service department at 1-888-768-1710. Our business hours are as follows: Monday - Saturday, 9:30 am - 5:30 pm, CST.

Payment Options

Goedeker's accepts the following methods of payment:

  • Cash - In Store Only
  • Check - Make payable to Goedeker’s
  • Cashier’s Checks
  • Company Checks
  • PayPal
  • Credit Cards
    • Visa
    • Mastercard
    • Discover
    • American Express
  • Money Order - Make payable to Goedeker’s
  • Wire Transfer - Call 1-888-768-1710 for wire transfer instructions.

Credit Card Charges

Goedeker's currently uses Authorize.net and RapidSSL which are recognized as two of the worldwide leaders in secure e-commerce payment technologies and services. Your credit card is charged when your order is finalized. If your item is on backorder, you may request to have the charges reversed until the item is no longer on backorder by contacting our Customer Service Department at 1-888-768-1710.

Please Note: Company Checks may require up to 10 business days to clear before an order ships.
Please Note: We DO NOT accept e-checks, but payment can be submitted using PayPal.

Warranties

Manufacturer's Warranty

All of our products come with a Manufacturer's Warranty, which most often lasts for one year. It covers any problem with the product that affects its function. For more information on the coverage of your particular product, please contact us and we will be happy to get the warranty information you need.

Extended Warranties

Extended Warranties provide peace-of-mind for your appliance purchase. These warranties begin at the conclusion of the manufacturer’s one-year warranty, and they continue that full parts and labor coverage for up to five years from the time you take delivery. They are a great value and typically pay for themselves with a single service call. Rest easy with these great Extended Warranty options:

2 Year Extended Warranty*

  • Manufacturer's Warranty + 1 Additional Year of Coverage = 2 Complete Years of Coverage
  • All manufacturer's warranties end one year from the date of purchase
  • Additional year of coverage begins on the date that the manufacturer's warranty ends
  • If the product is being used in a commercial context, you will need a Commercial Warranty. Contact our Customer Service Department and we can assist you in selecting this option.

3 Year Extended Warranty*

  • Manufacturer's Warranty + 2 Additional Years of Coverage = 3 Complete Years of Coverage
  • All manufacturer's warranties end one year from the date of purchase
  • Additional 2 years of coverage begin on the date that the manufacturer's warranty ends
  • If the product is being used in a commercial context, you will need a Commercial Warranty. Contact our Customer Service Department and we can assist you in selecting this option.

5 Year Extended Warranty*

  • Manufacturer's Warranty + 4 Additional Years of Coverage = 5 Complete Years of Coverage
  • All manufacturer's warranties end one year from the date of purchase
  • Additional 4 years of coverage begin on the date that the manufacturer's warranty ends
  • If the product is being used in a commercial context, you will need a Commercial Warranty. Contact our Customer Service Department and we can assist you in selecting this option.
*Please Note: All extended warranties start on date of purchase.

Highlighted Warranty Features

Power Surge

This feature protects Your covered Product against damage or defects caused by a power surge up to a maximum of the replacement cost of the Product over the life of the Service Contract while Your covered Product is properly connected to a surge protector approved by the Underwriter’s Laboratory Inc. (UL) for the appropriate capacity of the covered Product. Connection to a UL‐approved surge protector is not required for Major Appliances, such as Washing Machines, Dryers, Dishwashers, Refrigerators, Freezers, Ranges, Cook Tops, Ovens, Microwave Ovens and Air Conditioners; but is required for Televisions; and when recommended by the manufacturer for other consumer electronic products.

No Lemon Guarantee

If the covered Product has three (3) service repairs covered under this Service Contract completed and a fourth (4th) covered repair is required, as determined by Us, within any twelve (12) month period, We will replace the covered Product with a product of like kind and quality, but not necessarily same brand. If any of the repairs occur during the manufacturer’s warranty term, You must provide proof of such repairs. The cost of the replacement Product will not exceed the original Product purchase price and may be less due to technological advances. We reserve the right to issue a voucher for the original Product purchase price. Once the covered Product is replaced, then this Service Contract is considered fulfilled and coverage ends. Preventative maintenance checks, manufacturer or service recalls, cleaning, product diagnosis, customer education, accessory repairs/replacements, consumable components, computer software‐related problems, and any unauthorized repairs done outside of the United States are not considered repairs for the purpose of this No Lemon Guarantee.

Laundry Credit

if Your covered Product is a washer or dryer appliance, this feature will provide You with a one‐time reimbursement for consequential laundry expenses due to the mechanical and/or electrical Failure of Your covered washer or dryer when Your covered Product is out of service for more than seven (7) consecutive days (“Qualified Service Repair”). Maximum of one Qualified Service Repair reimbursement during the entire term of Your Service Contract; which shall not exceed twenty‐five dollars ($25). To receive reimbursement, You must have the Product repaired by a service center authorized by the Administrator and submit the following to the Administrator at P.O. Box 1189, Bedford, TX 76095, Attn‐Claims: a copy of the repair order, an itemized list of laundry expenses (i.e. dry cleaning, Laundromat, etc.) incurred and applicable proofs of payment for the laundry expenses.

Food Loss

If Your covered Product is a refrigerator or freezer, this feature will reimburse You for food loss (perishable items that require refrigeration) due to the mechanical and/or electrical Failure of Your covered refrigerator or freezer. Request for service should be initiated within 24 hours from discovery of refrigeration failure. To receive coverage for food loss, the Failure of Your refrigerator or freezer must be due to a defect in the components of the appliance, excluding icemaker repairs. You will be reimbursed up to a maximum of $250 per qualified service repair. To receive payment submit the following to the Administrator at P.O. Box 1189, Bedford, TX 76095, Attn‐Claims: a copy of the repair order and proof of purchase for the replaced food.

Terms & Conditions

Copyright Information Disclaimer

Goedeker's website content is protected by U.S Copyright Laws. This includes, but is not limited to: logos, photographs, and text. All of the content is property of Goedeker's or our suppliers. Any copying, distribution, or republication either electronic or otherwise without written permission is strictly prohibited. Permission for personal use pertaining to orders and shopping is expressly granted.

Website Errors

Goedeker's strives to present the most accurate information and product data on our website at all times. It is important to understand that in the Internet Age, things can change quickly. We cannot guarantee the information and data on our website will always be complete, current, accurate or error-free. We reserve the right to correct or update any information on our website at any time without notice.

We also have the right to refuse or cancel any order containing an inaccuracy or error or which is the result of an inaccuracy or error. This right is reserved whether or not the order is confirmed or a credit card has been charged. If the order is canceled after the credit card is charged, we will issue a credit refund for the amount of the charge.

Affiliate Site Errors

Goedeker's actively tries to ensure product pricing and availability information on affiliate sites is correct, complete, and current. However, we cannot always guarantee that the information or data is up-to-date or errorless. Instances may occur when the information listed on affiliate sites is incorrect, incomplete, or not current.

As with errors on our website, we have the right to refuse or cancel any order containing an inaccuracy or error. This right is reserved whether or not the order is confirmed or a credit card has been charged. If the order is canceled after the credit card is charged, we will issue a credit refund for the amount of the charge.

Limitations & Exclusions

Goedeker's cannot ship or transport merchandise to foreign countries. If any products are exported after purchase, all warranties are null and void. All online sales are intended for personal use within the United States. We have the right to limit the number of products sold as well as the right to refuse sale to any resellers.

All photographic images on our website are for reference only and do not necessarily represent the actual product.

Goedeker's cannot guarantee the accuracy of any map or directions listed on our site.

Choice of Law

All disputes, claims, lawsuits, administrative proceedings, or other proceedings concerning any order or business transaction involving Goedeker's or any of its employees, agents, or servants shall be governed by the laws of the State of Missouri.

Choice of Venue

The venue for all litigation regarding any order or business transaction involving Goedeker's or any of its employees, agents, or servants shall be the Circuit Court of St. Louis County, Missouri.

Recording of Telephone Communication and Consent Therefor

All telephone communication may be recorded by Goedeker’s for quality control and training purposes. Participation in a telephone communication with Goedeker’s constitutes consent by the participating party to having said telephone communication recorded as set forth above. Said participation also constitutes an agreement between the participating party and Goedeker’s that:

  1. The laws of the State of Missouri shall govern all disputes, lawsuits, administrative proceedings, or other proceedings concerning all such communication, and each of them; and
  2. The venue for all litigation regarding all such telephone communication, and each of them, shall be the Circuit Court of St. Louis County, Missouri.

Privacy

General Privacy Information

We will NEVER sell your personal information to any third party. This is a promise we make to all of our customers.

When making a purchase or registering with Goedeker's, we collect your billing address and financial information. Your personal information is needed for the completion of your order.

We collect your name, phone number, and e-mail address if you request information about our products so we can respond to your request.

We may e-mail product and promotional information to those who have registered on our site if we believe it is relevant. You will always have the option of opting out if you do not wish to receive these e-mails.

We do send e-mails that include user administrative information, order confirmation, and other order-related information. Since these are not promotional e-mails, you cannot opt out unless you deactivate your account.

Service Providers

Goedeker's employs a number of third-party service providers. These include, but are not limited to: online shopping carts, online payments, and shipping agents. Third-party service providers DO NOT have permission to use your personal information for any purpose other than the fulfillment of their service. This includes any promotional use.

We do share your shipping address with shipping agents for the purpose of delivery only.

Cookies

Goedeker's uses cookies on our website, as do all online retailers and sellers.

A cookie is a small file left on your computer which tells a website if you have visited before or not. This allows for a web experience tailored to your needs.

We do allow cookies to track user behavior on our website, but this is never linked to any identifying information. The user behavior information collected is mainly demographic in nature and is primarily used for our own research purposes as well as improving our services. Again, it is never linked to a specific person's private information.

We may allow third party cookies to collect user behavior information in some cases. We cannot access or control these cookies. But, as stated above, the information will never identify a specific customer.

Access to Your Personal Information

If you have purchased a product from us or have created an account on our website, you may update your personal information or deactivate your account any time you wish. You can have your account deleted by sending an e-mail request. Once we receive the request, we will promptly honor it.

Security

The security of your personal information is one of our greatest concerns. We encrypt all information entered into the website using secure socket layer technology. While no data transmission or storage technology is beyond failure, we take extreme care in ensuring we are meeting accepted industry standards. We cannot guarantee absolute security, but we do our best every day to make sure we protect your personal information.

Business Transitions

If Goedeker's is sold, acquired, or merged with another company or entity, your personal information is an asset that could be transferred. If this happens, we will notify you in some prominent way at least 30 days in advance. It is your information, so you will have a choice whether it is transferred or deleted.

Legal Disclosure

We may become legally obligated to share your personal information with the government, law enforcement, a court, or some other third party. In that event, we would obey the legal demand to provide said information.

Changes to Privacy Policy

If Goedeker's changes or alters this privacy policy, we will inform you in a prominent and reasonable way. We will make every effort to ensure that you understand how your personal information is being collected and used. It is always our intention to be clear and honest.

International Orders

We only ship to addresses within the contiguous United States. We do not ship to Hawaii, Alaska, Puerto Rico, APO, or FPO. International customers may still make purchases on our site as long as the shipping address is within the contiguous United States and the purchase is made with a credit card issued in the United States.

Why is this our policy?

  • Many products we offer are not available outside of the United States.
  • Our manufacturer's agreement restricts selling outside of the United States.
  • Most of our products will not work outside of the United States because of varying electrical voltage.

If you have any further questions about our International Shipping Policies, contact the Sales Department by phone at 888-768-1710 or via email at sales@goedekers.com.

Different Shipping and Billing Addresses

Please note that if your billing and shipping address are not identical, there are additional steps needed to complete your order.

Before we can process your order, you must either:

  1. List your shipping address with your financial institution or
  2. Send us a copy of your driver’s license and a utility bill with your name and address. This can be faxed to 1-636-438-1351 or e-mailed to finance@goedekers.com.

Please allow 24-48 hours for the verification process.

Holding Orders

If you do not want to take delivery of your order in the normal time process, we can Hold your order for you. Here are some things you need to know about placing your order on Hold:

  • In order to place your order on Hold, you will need to contact our Customer Service Department. Our team will assist you with placing your order on Hold.
  • We will hold pricing on paid-in-full orders for up to 60 days. After 60 days you must take delivery of your order. You must send us an e-mail when you are ready to release the order. This e-mail should include your name, order number, and should be sent to customerservice@goedekers.com. The normal delivery time after an order is released is the same as the shipping times described above in the Shipping section of these Policies.
  • Placing your order on Hold only holds today’s price. Full payment for the order is required upfront. No product will be ordered or allocated until you send us an e-mail to release the order.
  • Placing an order on Hold can have an effect on availability. We cannot guarantee that the product(s) will still be available from the manufacturer at the time you release the order. If your product is discontinued and you want the replacement model offered by the manufacturer, you would be required to pay the difference if the replacement has a higher price.
  • Placing an order on Hold can have an effect on rebates. It is your responsibility to make sure the holding period will not cause you to miss a rebate deadline. You should know in advance when the deadline will occur and plan accordingly.
  • We cannot guarantee delivery on a specific date. We can plan for delivery to take place as close to your requested date as possible, usually within a one-week time window. You will need to discuss with our Customer Service Department the week when you wish to take delivery.
  • Most brands will ship out within 1-2 weeks after the order is released. However, special order brands will often require more time to ship out and for those you would need to e-mail in to us to release the order sooner than three weeks before desired delivery. You should discuss this with your Sales Representative.
  • To complete the placing of your order on Hold, we will send you an e-mail agreement detailing the foregoing that you must respond to by stating “This is satisfactory.” When confirmation response is received by us, we will be able to place your order on Hold.

Order Cancellations

All orders have a 24-hour cancellation window. Review your order right away and contact us immediately if there is a problem with your order. If you wish to cancel your order, please send a verification e-mail to customerservice@goedekers.com with your name, order number, reason for cancellation, and date of cancellation.

Keep the following information in mind:

  • Within 24 hours, you may cancel your order without a fee.
  • After 24 hours, your cancellation request will be subject to review.
  • After 24 hours, your cancellation will be subject to return shipping fees if the order has already shipped.
  • After 24 hours, custom orders, special orders, or made-to-order items cannot be cancelled or refunded.

Refund of a cancelled order (subtracting any applicable fees) may take up to three business days to process, depending on the terms and policies set by your bank.

Damaged Product Returns & Exchanges

It is possible for damage to occur during transit. It is very important to thoroughly inspect your order at the time of delivery and follow the instructions in the Delivery section of these Policies.

When your order is delivered, examine the external and internal condition of the packaging and products as soon as they arrive. Wait to sign for your order until after you have completed your examination and are satisfied with the condition of your order. If your order is received damaged, sign for the product as DAMAGED. If the shipper refuses to wait for you to examine the product, examine the external packaging. If the box or other packaging is torn, creased, or crumpled, note the box damage at the time you sign. Please do not sign as "Subject to Inspection." All damage must be noted at the time of receipt. If your order is received damaged, and you note the damage or box damage at the time you sign for your order, notify us of this damage as soon as possible. In this situation, you would not be responsible for any return shipping fees unless you failed to notify us of the damage in time for us to arrange for the return of the damaged product within 30 days of delivery

If you do not thoroughly examine your order at the time of delivery, it is important to do so as soon as possible thereafter. If you discover damage after you have signed for your shipment as clean and satisfactory, you must notify us of this damage within 48 hours of taking delivery. If you do not note the damage to your order when it is received and do not notify us of this damage within 48 hours thereafter, you will be responsible for return shipping fees in the event of a return. Such notification must be made via phone or e-mail to our Customer Service Department at either customerservice@goedekers.com or 1-888-768-1710. Our business hours are as follows: Monday - Saturday, 9:30 am - 5:30 pm, CST.

Please Note: If you wish to return a product that is damaged in transit, it is important that you do not install or use the product. Goedeker's will not take returns or exchanges of installed or used products. If the product is installed and/or used, we will not take the product back, but we will assist you in finding some other solution to the problem.

If a damaged product is being returned under this section, we will arrange for a carrier to pick-up the unit from your home or other location. Before the carrier arrives, the product must be placed in the original box with all original packing materials, manuals, and accessories. It is your responsibility to package the products being returned properly so they will not get damaged on the way back. If your original delivery method included removal of the packing materials upon arrival, other arrangements must be made to repack the item securely. If you need help arranging this, please contact our Customer Service Department as set forth above.

Order Errors

In very rare instances, errors may occur with your order. These errors include:

  • Selecting an incorrect quantity of pieces
  • Selecting the wrong model
  • Selecting the wrong color

Whether this mistake was entered by you or by us, you have 24 hours after the order is placed to review it and bring any discrepancies to our attention. We will correct them immediately. If the 24-hour window includes a day such as a Sunday or a major holiday during which we are not open, contact us by the following business day to have your order altered.

If you contact us after 24 hours, correcting the order may involve a return shipping fee if the order has already shipped.

Local Installation Options For St. Louis Area Customers

Call 636-207-7277 for more details on how to add Installation to your order.

Your products will be delivered with either Curbside or White Glove Delivery before your scheduled installation date, and normal shipping and delivery fees will apply. The installer will then install your appliances on your pre-scheduled date.

* If alteration to your home or utilities is required, there may be extra charges for additional services needed. You must pay the installer for any additional services at time of installation.

Installation Options For Outside Of St. Louis Area Customers

If you are outside the St. Louis area please click here to setup your install.