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GOEDEKER'S POLICIES

TABLE OF CONTENTS


SHIPPING OPTIONS & INFORMATION

Here at Goedeker's we want your shopping experience to be hassle-free from beginning to end. That is why when you order with us, you can rest assured that your appliances will be delivered to your home as quickly as possible. Our customer service team is here to communicate with you every step of the way so you may have an accurate schedule of when your delivery will arrive.

Please Note: Shipping time is typically 1-2 weeks for most brands. Some brands, and some models, are considered “Special Order” by the manufacturer, meaning they are custom made or made-to-order. Shipping times for these will vary, from 2-12 weeks, depending on the product and manufacturer. Shipping to remote locations may cause a delivery delay of 3-5 days.

SMALL FURNITURE SHIPPING OPTIONS

  • Shipping is free for most small furniture products
  • These items are typically shipped via UPS or Fed Ex

APPLIANCE & LARGE FURNITURE SHIPPING OPTIONS

Free Standard Delivery:

This is our most basic level of delivery service. No bells and whistles, just the essentials. This service includes:

  • Delivery to your front door or other first dry area upon request at the time of sale
  • Fast and friendly – we only use the best delivery companies
  • We deliver to all 48 continental states within the US
  • Online delivery tracking for most areas\
  • Unloading of your item from the truck by delivery professionals

Free Standard Delivery Does Not Include:

  • Unboxing, installation or removal of old units
  • Steps or unmanageable driveways

Note: There are no hidden fees, and you won't have to lift your own items off of the truck.

Please Note: For some customers outside of the shipping company's zone, additional charges may be required.

Inside Delivery:

Let the professionals bring your items inside for you. This type of delivery includes the services listed above, plus:

  • The product will be brought inside your home into your room of choice*
  • We include one flight of stairs (7 steps) in our normal price (please call for 2 or more flights)*
  • Moving your item into whatever room you choose or desired place
  • We will unbox the product

Inside Delivery Does Not Include:

  • More than one flight of stairs (7 steps)*
  • Removal of doors*
  • Removal of boxes or old appliances
  • Not available for Vinotemp products

* Charges for additional flights of stairs and/or removal of appliance doors, etc. will be collected at the time of delivery.

Note: Make sure to measure the pathway to your destination room so you know it's wide enough for your item to pass through.

Note: No matter how your items are delivered, make sure to thoroughly inspect them for any damages or missing pieces before signing for them.

SHIPPING VIA FERRY OR CROSSING INTERNATIONAL BORDERS:

There is a non-negotiable $300 flat fee for any orders that must be delivered by ferry. The most common areas that require a ferry for delivery include: Fire Island, Shelter Island, parts of Washington State, and parts of Massachusetts (Nantucket, Martha's Vineyard, etc.).

There is a non-negotiable $300 flat fee for any orders that cannot be delivered without crossing an international border. The most common area to which this fee would apply is Point Roberts, Washington, which cannot be accessed without first crossing into Canada

Goedeker’s will not know whether these fees will apply to your order until the order is en route in most instances. We ask that you please call our Customer Service team at 1-888-768-1710 prior to placing an order if your delivery address is in a location that is only available either by ferry or by crossing an international border. This will avoid unexpected charges at the time of delivery.

SHIPPING CHARGES TO RURAL/OUT OF ZONE AREAS:

Some areas fall outside of the normal delivery zones of our shippers. For these areas, there will be additional shipping charges. If you have any questions, please contact customer service at 1-888-768-1710 Monday - Friday 8:00am to 6:00pm CST and Saturday and Sunday 9:30am to 5:30pm CST.

*$499 total must be reached in products to qualify for free shipping. Extended Warranties and Housewares are not included in required price.

**If the item has already been shipped, Inside Delivery will be $299. For some customers outside the shipping company's zone areas, additional shipping charges may be required.

Please Note: We do not ship to PO Boxes. Sorry for the inconvenience.

INSTALLATION OPTIONS:

For installation options please click here

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DELIVERY GUIDELINES AND INFORMATION

We want you to have a good experience from start to finish so that you can order with confidence. Here are some things you will need to know prior to the delivery of your order:

  • We will contact you when your order has shipped. The delivery company will then contact you to schedule delivery when your order is near your city. Please contact us with any questions or concerns about delivery.

  • Please notify the carrier if you are unable to keep the delivery appointment. If the delivery carrier must make an additional trip to deliver a re-delivery fee will be charged.

    Please Note: The process may differ when other types of product are purchased. This is only an approximate delivery procedure. On occasion, other methods of delivery may be used (Fedex, UPS, USPS).

  • We work with many different carriers in delivering orders, and the policies for each carrier may vary. If you have any questions about the policies of the carrier assigned to your order, please contact us.
  • Depending on your location, the delivery may be made with a tractor trailer. Therefore, the delivery location must be accessible by tractor trailer. If not, an additional delivery fee may apply. If your location is not accessible by tractor trailer, please notify us prior to shipping so we can try to prevent these charges.
  • If you select Curbside Delivery, make sure you follow the Curbside Delivery Guidelines below.
  • If you select Inside Delivery, you must follow both the Curbside Delivery Guidelines and Inside Delivery guidelines below.

STANDARD CURBSIDE DELIVERY GUIDELINES

  1. An adult 18 years of age or older must be present on the scheduled day of arrival.
  2. When your order arrives, make sure to examine the external and internal condition of the packaging and products.
  3. Wait to sign for your order until after you have completed your examination and are satisfied with the condition of your order.
  4. If your order is received damaged, sign for the product as DAMAGED. If the shipper refuses to wait for you to examine the product, examine the external packaging. If the box or other packaging is torn, creased, or crumpled, note the box damage at the time you sign for the order. Please do not sign the delivery receipt as "Subject to Inspection" . Damage must be noted at the time of delivery.
  5. You must inform our Customer Service Department of any damage within 48 hours. Please refer to our Damage Policy for more details.
  6. If you do not thoroughly examine your order at the time of delivery, it is important to do so as soon as possible thereafter. If you discover damage after you have signed for your shipment as clean and satisfactory, you must notify us of this damage within 48 hours of taking delivery. If you do not note the damage to your order when it is received and do not notify us of that damage within 48 hours thereafter, you will be responsible for incurred shipping fees in the event of a return. All notifications must be made via phone or email to our Customer Service Department at either or 1-888-768-1710. Our business hours are as follows: Monday-Friday 8:00 am - 6:00 pm, Saturday, 9:30 am - 5:30 pm, CST, and Sunday 12:00 pm - 5:00 pm.
  7. Once you sign for your shipment as clean and satisfactory, the shipper will be released of liability for any damage that occurred during shipment.
  8. For more information about shipping damage policies, refer to the Damaged Products section of these Policies.
  9. For more information about return policies, refer to our Returns & Exchanges Policy.

INSIDE DELIVERY GUIDELINES

  1. You must follow all of the Standard Curbside Delivery Guidelines in addition to the following guidelines below.
  2. Inside Delivery does not include removal of boxes, stacking of appliances, installation or plugging in of the products, haul away of old items or assembly - see Shipping Guidelines for more information).
  3. Make sure you have cleared a wide enough path from the door to the destination room.*
  4. Remove doors, large furniture, or other obstacles preventing smooth transfer along the pathway into the destination room.
  5. Clear out each destination location for each product with more than generous space around the final resting area.
  6. Measure once, then measure again to double-check. Reference the dimensions on the product pages to make sure there is more than enough room for the placement of the new household fixture or appliance.
  7. If the shipper must climb stairs to bring an appliance into your home, additional charges may apply. Please call us for details about whether you may be charged.**
  8. Some delivery companies will be able to remove parts of a new appliance, such as doors, to allow for proper placement. There is an additional charge for this service.**
  9. If doors or other parts of a new appliance must be removed, the appliance will be reassembled by the delivery company after it has been placed in its final resting location.
  10. SPECIAL NOTE AS TO BUILT-IN REFRIGERATORS: Built-in refrigerators present a tipping hazard once they are removed from their shipping pallet. Thus, it is necessary for an installer to be present at the time of the Inside delivery of a built-in refrigerator. If an installer is not present, the delivery company will not un-box the product or remove it from the shipping pallet. Please also note that if additional manpower is required for your delivery, additional charges may apply.
* The shipper charges $40 per 15 minute increment to wait while the doors of your home are removed or paths through the house are cleared. If any additional charge is incurred, you will be billed for it.
** Charges for additional flights of stairs and/or removal of appliance doors, etc. will be collected at the time of delivery.
Not all carriers will remove refrigerator doors. If your delivery carrier can remove the doors an additional fee will need to be paid to the carrier. Please double check your measurements to avoid any delays or additional fees.
Please Note: If failure to properly follow these guidelines prevents any delivery services from being performed, we cannot refund delivery costs.
Please Note: If your order is being shipped by FedEx or UPS, those shippers may not schedule a delivery. They may simply leave the order on a doorstep without allowing for inspection. If this happens and you feel the order is incorrect or damaged, call us immediately.
Please Note: If a Certificate of Insurance is needed to enter your building, you will be responsible for any costs.

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RETURNS & EXCHANGES

As with the rest of our service, we strive to make returns and exchanges as worry-free and customer-friendly as possible. Other retailers will charge you restocking fees when you need to cancel an order or exchange an item, but here at Goedeker's we take the hassle out of this process by eliminating restocking fees. Simply ship the item back to us and we will refund the purchase price of the cancelled item, minus the original shipping cost to get the product to you. Refunds will be credited to the original form of payment. Most refunds take 7-10 business days to process.

**Please Note: We cannot take back products without original boxes and packing materials.

  • If you are not completely satisfied with your order, we will exchange it or refund the full purchase price, minus all shipping costs, within 30 days of delivery.
  • Customers are responsible for covering all shipping costs unless the product is deemed damaged and noted at the time of delivery.
  • We will not take returns of, or exchange products that are damaged, installed, assembled, or used after the customer has taken delivery.
  • Please make sure the item you are returning or exchanging is still in the original box with all packing materials, manuals, and accessories included. Returning items is the sole responsibility of the customer. Items damaged upon return cannot be credited to the customer.
  • This is an approximate procedure. If the order must be shipped back to the manufacturer, or if it is a non-stock item, restocking fees may apply.

OVERSIZED ITEMS

If the product you are returning or exchanging is an overweight or oversized item that was shipped via Freight/LTL carrier and you need assistance, please contact us and we will provide you with a shipping quote* to have your product returned.

*Shipping quotes must be paid in full before we will schedule the pickup of the item you wish to return or exchange.

ELIGIBILITY

If you wish to return a product under this section, it is important that you do not install, assemble, or use the product. Goedeker's will not take returns or exchanges of installed or used products. Products must also be in original packaging. Some items are excluded from this return policy, including:

  • Scratch & Dent items
  • Items marked as “Non-Returnable” on the product page
  • Custom or personalized items
  • Overstock items

STILL HAVE QUESTIONS? WE CAN HELP!

If you have any questions or concerns, please contact our customer service department at 1-888-768-1710. Our business hours are as follows: Monday - Friday, 8:00 am - 6:00 pm, CST.


PAYMENT OPTIONS

Goedeker's accepts the following methods of payment:

  • Cash - In Store Only
  • Check - Make payable to Goedeker's
  • Cashier’s Checks
  • Company Checks
  • Amazon Payments
  • Credit Cards
    • Visa
    • Mastercard
    • Discover
    • American Express
  • Money Order - Make payable to Goedeker's
  • Wire Transfer - Call 1-888-768-1710 for wire transfer instructions.

CREDIT CARD CHARGES

Goedeker's currently uses Authorize.net and RapidSSL which are recognized as two of the worldwide leaders in secure e-commerce payment technologies and services. Your credit card will be charged once your order ships. If you have any other questions, please contact our Customer Service Department at 1-888-768-1710.

Please Note: Company Checks may require up to 10 business days to clear before an order ships.
Please Note: We DO NOT accept e-checks, but payment can be submitted using PayPal.
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WARRANTIES

MANUFACTURER'S WARRANTY

All of our products come with a Manufacturer's Warranty, which most often lasts for one year. It covers any problem with the product that affects its function. For more information on the coverage of your particular product, please contact us and we will be happy to get the warranty information you need.

EXTENDED WARRANTIES

Extended Warranties provide peace-of-mind for your appliance purchase. These warranties begin at the conclusion of the manufacturer’s one-year warranty, and they continue that full parts and labor coverage for up to five years from the time you take delivery. They are a great value and typically pay for themselves with a single service call. Rest easy with these great Extended Warranty options:

3 YEAR EXTENDED WARRANTY*

  • Manufacturer's Warranty + 4 Additional Years of Coverage = 5 Complete Years of Coverage
  • All manufacturer's warranties end one year from the date of purchase
  • Additional 4 years of coverage begin on the date that the manufacturer's warranty ends
  • If the product is being used in a commercial context, you will need a Commercial Warranty. Contact our Customer Service Department and we can assist you in selecting this option.

5 YEAR EXTENDED WARRANTY*

  • Manufacturer's Warranty + 4 Additional Years of Coverage = 5 Complete Years of Coverage
  • All manufacturer's warranties end one year from the date of purchase
  • Additional 4 years of coverage begin on the date that the manufacturer's warranty ends
  • If the product is being used in a commercial context, you will need a Commercial Warranty. Contact our Customer Service Department and we can assist you in selecting this option.

*Please Note: All extended warranties start on date of purchase.

HIGHLIGHTED EXTENDED WARRANTY FEATURES

POWER SURGE

This feature protects Your covered Product against damage or defects caused by a power surge up to a maximum of the replacement cost of the Product over the life of the Service Contract while Your covered Product is properly connected to a surge protector approved by the Underwriter’s Laboratory Inc. (UL) for the appropriate capacity of the covered Product. Connection to a UL‐approved surge protector is not required for Major Appliances, such as Washing Machines, Dryers, Dishwashers, Refrigerators, Freezers, Ranges, Cook Tops, Ovens, Microwave Ovens and Air Conditioners; but is required for Televisions; and when recommended by the manufacturer for other consumer electronic products.

NO LEMON GUARANTEE

If the covered Product has three (3) service repairs (must be the same repair) of the covered under this Service Contract completed and a fourth (4th) covered repair is required, as determined by Us, within any twelve (12) month period, We will replace the covered Product with a product of like kind and quality, but not necessarily same brand. If any of the repairs occur during the manufacturer’s warranty term, You must provide proof of such repairs. The cost of the replacement Product will not exceed the original Product purchase price and may be less due to technological advances. We reserve the right to issue a voucher for the original Product purchase price. Once the covered Product is replaced, then this Service Contract is considered fulfilled and coverage ends. Preventative maintenance checks, manufacturer or service recalls, cleaning, product diagnosis, customer education, accessory repairs/replacements, consumable components, computer software‐related problems, and any unauthorized repairs done outside of the United States are not considered repairs for the purpose of this No Lemon Guarantee.

FOOD LOSS

If Your covered Product is a refrigerator or freezer, this feature will reimburse You for food loss (perishable items that require refrigeration) due to the mechanical and/or electrical Failure of Your covered refrigerator or freezer. Request for service should be initiated within 24 hours from discovery of refrigeration failure. To receive coverage for food loss, the Failure of Your refrigerator or freezer must be due to a defect in the components of the appliance, excluding icemaker repairs. You will be reimbursed up to a maximum of $250 per qualified service repair. To receive payment submit the following to the Administrator at P.O. Box 1189, Bedford, TX 76095, Attn‐Claims: a copy of the repair order and proof of purchase for the replaced food.

SEE APPLIANCE PLAN TERMS & CONDITIONS FOR PRODUCTS PURCHASED BEFORE 2019

SEE APPLIANCE PLAN TERMS & CONDITIONS FOR PRODUCTS PURCHASED IN OR AFTER 2019

SEE FURNITURE PLAN TERMS & CONDITIONS & Conditions

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TERMS & CONDITIONS

COPYRIGHT INFORMATION DISCLAIMER

Goedeker's website content is protected by U.S Copyright Laws. This includes, but is not limited to: logos, photographs, and text. All of the content is property of Goedeker's or our suppliers. Any copying, distribution, or republication either electronic or otherwise without written permission is strictly prohibited. Permission for personal use pertaining to orders and shopping is expressly granted.

WEBSITE ERRORS

Goedeker's strives to present the most accurate information and product data on our website at all times. It is important to understand that in the Internet Age, things can change quickly. We cannot guarantee the information and data on our website will always be complete, current, accurate or error-free. We reserve the right to correct or update any information on our website at any time without notice.

We also have the right to refuse or cancel any order containing an inaccuracy or error or which is the result of an inaccuracy or error. This right is reserved whether or not the order is confirmed or a credit card has been charged. If the order is canceled after the credit card is charged, we will issue a credit refund for the amount of the charge.

AFFILIATE SITE ERRORS

Goedeker's actively tries to ensure product pricing and availability information on affiliate sites is correct, complete, and current. However, we cannot always guarantee that the information or data is up-to-date or errorless. Instances may occur when the information listed on affiliate sites is incorrect, incomplete, or not current.

As with errors on our website, we have the right to refuse or cancel any order containing an inaccuracy or error. This right is reserved whether or not the order is confirmed or a credit card has been charged. If the order is canceled after the credit card is charged, we will issue a credit refund for the amount of the charge.

LIMITATIONS & EXCLUSIONS

Goedeker's cannot ship or transport merchandise to foreign countries. If any products are exported after purchase, all warranties are null and void. All online sales are intended for personal use within the United States. We have the right to limit the number of products sold as well as the right to refuse sale to any resellers.

All photographic images on our website are for reference only and do not necessarily represent the actual product.

Goedeker's cannot guarantee the accuracy of any map or directions listed on our site.

CHOICE OF LAW

All disputes, claims, lawsuits, administrative proceedings, or other proceedings concerning any order or business transaction involving Goedeker's or any of its employees, agents, or servants shall be governed by the laws of the State of Missouri.

CHOICE OF VENUE

The venue for all litigation regarding any order or business transaction involving Goedeker's or any of its employees, agents, or servants shall be the Circuit Court of St. Louis County, Missouri.

RECORDING OF TELEPHONE COMMUNICATION AND CONSENT THEREFOR

All telephone communication may be recorded by Goedeker's for quality control and training purposes. Participation in a telephone communication with Goedeker's constitutes consent by the participating party to having said telephone communication recorded as set forth above. Said participation also constitutes an agreement between the participating party and Goedeker's that:

  1. The laws of the State of Missouri shall govern all disputes, lawsuits, administrative proceedings, or other proceedings concerning all such communication, and each of them; and
  2. The venue for all litigation regarding all such telephone communication, and each of them, shall be the Circuit Court of St. Louis County, Missouri.

SHIPPING

All product is FOB Shipping Point

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PRIVACY POLICY

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

INTERPRETATION AND DEFINITIONS

INTERPRETATION

The words of which the initial letter is capitalized have meanings defined under the following conditions.

The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

DEFINITIONS

For the purposes of this Privacy Policy:

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to 1847 Goedekers, Inc., 13850 Manchester Road Ballwin, MO 63011.
  • Affiliate means an entity that controls, is controlled by or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
  • Account means a unique account created for You to access our Service or parts of our Service.
  • Website refers to Goedeker's, accessible from http://www.goedekers.com
  • Service refers to the Website.
  • Country refers to: Missouri, United States
  • Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.
  • Third-party Social Media Service refers to any website or any social network website through which a User can log in or create an account to use the Service.
  • Personal Data is any information that relates to an identified or identifiable individual.

  • For the purposes of the CCPA, Personal Data means any information that identifies, relates to, describes or is capable of being associated with, or could reasonably be linked, directly or indirectly, with You.

  • Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
  • Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
  • Do Not Track (DNT) is a concept that has been promoted by US regulatory authorities, in particular the U.S. Federal Trade Commission (FTC), for the Internet industry to develop and implement a mechanism for allowing internet users to control the tracking of their online activities across websites.
  • Business, for the purpose of the CCPA (California Consumer Privacy Act), refers to the Company as the legal entity that collects Consumers' personal information and determines the purposes and means of the processing of Consumers' personal information, or on behalf of which such information is collected and that alone, or jointly with others, determines the purposes and means of the processing of consumers' personal information, that does business in the State of California.
  • Consumer, for the purpose of the CCPA (California Consumer Privacy Act), means a natural person who is a California resident. A resident, as defined in the law, includes (1) every individual who is in the USA for other than a temporary or transitory purpose, and (2) every individual who is domiciled in the USA who is outside the USA for a temporary or transitory purpose.
  • Sale, for the purpose of the CCPA (California Consumer Privacy Act), means selling, renting, releasing, disclosing, disseminating, making available, transferring, or otherwise communicating orally, in writing, or by electronic or other means, a Consumer’s Personal information to another business or a third party for monetary or other valuable consideration.

COLLECTING AND USING YOUR PERSONAL DATA

TYPES OF DATA COLLECTED

PERSONAL DATA

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

  • Email address
  • First name and last name
  • Phone number
  • Address, State, Province, ZIP/Postal code, City
  • Usage Data

USAGE DATA

Usage Data is collected automatically when using the Service.

Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

INFORMATION FROM THIRD-PARTY SOCIAL MEDIA SERVICES

The Company may allow You to create an account and log in to use the Service through the following Third-party Social Media Services:

  • Google
  • Facebook
  • Twitter

If You decide to register through or otherwise grant us access to a Third-Party Social Media Service, We may collect Personal data that is already associated with Your Third-Party Social Media Service's account, such as Your name, Your email address, Your activities or Your contact list associated with that account.

You may also have the option of sharing additional information with the Company through Your Third-Party Social Media Service's account. If You choose to provide such information and Personal Data, during registration or otherwise, You are giving the Company permission to use, share, and store it in a manner consistent with this Privacy Policy.

TRACKING TECHNOLOGIES AND COOKIES

We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service.

You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service.

Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close your web browser.

We use both session and persistent Cookies for the purposes set out below:

  • Necessary / Essential Cookies
  • Type: Session Cookies

    Administered by: Us

    Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.

  • Cookies Policy / Notice Acceptance Cookies
  • Type: Persistent Cookies

    Administered by: Us

    Purpose: These Cookies identify if users have accepted the use of cookies on the Website.

  • Functionality Cookies
  • Type: Persistent Cookies

    Administered by: Us

    Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.

  • Tracking and Performance Cookies
  • Type: Persistent Cookies

    Administered by: Third-Parties

    Purpose: These Cookies are used to track information about traffic to the Website and how users use the Website. The information gathered via these Cookies may directly or indirectly identify you as an individual visitor. This is because the information collected is typically linked to a pseudonymous identifier associated with the device you use to access the Website. We may also use these Cookies to test new advertisements, pages, features or new functionality of the Website to see how our users react to them.

For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy.

USE OF YOUR PERSONAL DATA

The Company may use Personal Data for the following purposes:

  • To provide and maintain our Service, including to monitor the usage of our Service.
  • To manage Your Account:to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
  • For the performance of a contract:the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.
  • To contact You:ication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
  • To provide Youwith news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.
  • To manage Your requests: To attend and manage Your requests to Us.

We may share your personal information in the following situations:

  • With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to show advertisements to You to help support and maintain Our Service, to contact You, to advertise on third party websites to You after You visited our Service or for payment processing.
  • For Business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of our business to another company.
  • With Affiliates:We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.
  • With Business partners:We may share Your information with Our business partners to offer You certain products, services or promotions.
  • With other users:when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside. If You interact with other users or register through a Third-Party Social Media Service, Your contacts on the Third-Party Social Media Service may see You name, profile, pictures and description of Your activity. Similarly, other users will be able to view descriptions of Your activity, communicate with You and view Your profile.

RETENTION OF YOUR PERSONAL DATA

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

TRANSFER OF YOUR PERSONAL DATA

Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

DISCLOSURE OF YOUR PERSONAL DATA

BUSINESS TRANSACTIONS

If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

LAW ENFORCEMENT

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

OTHER LEGAL REQUIREMENTS

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

  • Comply with a legal obligation
  • Protect and defend the rights or property of the Company
  • Prevent or investigate possible wrongdoing in connection with the Service
  • Protect the personal safety of Users of the Service or the public
  • Protect against legal liability

SECURITY OF YOUR PERSONAL DATA

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

DETAILED INFORMATION ON THE PROCESSING OF YOUR PERSONAL DATA

Service Providers have access to Your Personal Data only to perform their tasks on Our behalf and are obligated not to disclose or use it for any other purpose.

ANALYTICS

We may use third-party Service providers to monitor and analyze the use of our Service.

  • Google Analytics
  • Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualise and personalise the ads of its own advertising network.

    You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js and dc.js) from sharing information with Google Analytics about visits activity.

    For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en

  • Matomo
  • Matomo is a web analytics service. You can visit their Privacy Policy page here: https://matomo.org/privacy-policy

EMAIL MARKETING

We may use Your Personal Data to contact You with newsletters, marketing or promotional materials and other information that may be of interest to You. You may opt-out of receiving any, or all, of these communications from Us by following the unsubscribe link or instructions provided in any email We send or by contacting Us.

We may use Email Marketing Service Providers to manage and send emails to You.

BEHAVIORAL REMARKETING

The Company uses remarketing services to advertise on third party websites to You after You visited our Service. We and Our third-party vendors use cookies to inform, optimize and serve ads based on Your past visits to our Service.

PAYMENTS

We may provide paid products and/or services within the Service. In that case, we may use third-party services for payment processing (e.g. payment processors).

We will not store or collect Your payment card details. That information is provided directly to Our third-party payment processors whose use of Your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

CCPA PRIVACY

YOUR RIGHTS UNDER THE CCPA

Under this Privacy Policy, and by law if You are a resident of California, You have the following rights:

  • The right to notice.You must be properly notified which categories of Personal Data are being collected and the purposes for which the Personal Data is being used.
  • The right to access / the right to request.The CCPA permits You to request and obtain from the Company information regarding the disclosure of Your Personal Data that has been collected in the past 12 months by the Company or its subsidiaries to a third-party for the third party’s direct marketing purposes.
  • The right to say no to the sale of Personal Data. You also have the right to ask the Company not to sell Your Personal Data to third parties. You can submit such a request by visiting our "Do Not Sell My Personal Information" section or web page.
  • The right to know about Your Personal Data. You have the right to request and obtain from the Company information regarding the disclosure of the following:
    • The categories of Personal Data collected
    • The sources from which the Personal Data was collected
    • The business or commercial purpose for collecting or selling the Personal Data
    • Categories of third parties with whom We share Personal Data
    • The specific pieces of Personal Data we collected about You
  • The right to delete Personal Data.You also have the right to request the deletion of Your Personal Data that have been collected in the past 12 months.
  • The right not to be discriminated against. You have the right not to be discriminated against for exercising any of Your Consumer's rights, including by:
    • Denying goods or services to You
    • Charging different prices or rates for goods or services, including the use of discounts or other benefits or imposing penalties
    • Providing a different level or quality of goods or services to You
    • Suggesting that You will receive a different price or rate for goods or services or a different level or quality of goods or services.

EXERCISING YOUR CCPA DATA PROTECTION RIGHTS

In order to exercise any of Your rights under the CCPA, and if you are a California resident, You can email or call us or visit our "Do Not Sell My Personal Information" section or web page.

The Company will disclose and deliver the required information free of charge within 45 days of receiving Your verifiable request. The time period to provide the required information may be extended once by an additional 45 days when reasonable necessary and with prior notice.

DO NOT SELL MY PERSONAL INFORMATION

We do not sell personal information. However, the Service Providers we partner with (for example, our advertising partners) may use technology on the Service that "sells" personal information as defined by the CCPA law.

If you wish to opt out of the use of your personal information for interest-based advertising purposes and these potential sales as defined under CCPA law, you may do so by following the instructions below.

Please note that any opt out is specific to the browser You use. You may need to opt out on every browser that you use.

The opt out will place a cookie on Your computer that is unique to the browser You use to opt out. If you change browsers or delete the cookies saved by your browser, you will need to opt out again.

MOBILE DEVICES

Your mobile device may give you the ability to opt out of the use of information about the apps you use in order to serve you ads that are targeted to your interests:

  • "Opt out of Interest-Based Ads" or "Opt out of Ads Personalization" on Android devices
  • "Limit Ad Tracking" on iOS devices

You can also stop the collection of location information from Your mobile device by changing the preferences on your mobile device.

"DO NOT TRACK" POLICY AS REQUIRED BY CALIFORNIA ONLINE PRIVACY PROTECTION ACT (CALOPPA)

Our Service does not respond to Do Not Track signals.

However, some third party websites do keep track of You browsing activities. If You are visiting such websites, You can set Your preferences in Your web browser to inform websites that You do not want to be tracked. You can enable or disable DNT by visiting the preferences or settings page of Your web browser.

CHILDREN'S PRIVACY

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.

We also may limit how We collect, use, and store some of the information of Users between 13 and 18 years old. In some cases, this means We will be unable to provide certain functionality of the Service to these users.

If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent's consent before We collect and use that information.

LINKS TO OTHER WEBSITES

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

CHANGES TO THIS PRIVACY POLICY

We may update our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

CONTACT US

If you have any questions about this Privacy Policy, You can contact us:

  • By email: customerservice@goedekers.com
  • By visiting this page on our website: https://www.goedekers.com/contact.html
  • By phone number: 1-888-768-1710
  • By mail: 13850 Manchester Road Ballwin, MO 63011

GOOGLE PRIVACY POLICY

Click here to view the Google Privacy Policy.

GOOGLE SECURITY SETTINGS

Click here to view the Google security settings.

YOUTUBE TERMS OF SERVICES

Click here to view the YouTube Terms of Services.

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INTERNATIONAL ORDERS

We only ship to addresses within the contiguous United States. We do not ship to Hawaii, Alaska, Puerto Rico, APO, or FPO. International customers may still make purchases on our site as long as the shipping address is within the contiguous United States and the purchase is made with a credit card issued in the United States.

WHY IS THIS OUR POLICY?

  • Many products we offer are not available outside of the United States.
  • Our manufacturer's agreement restricts selling outside of the United States.
  • Most of our products will not work outside of the United States because of varying electrical voltage.

If you have any further questions about our International Shipping Policies, contact the Sales Department by phone at 1-888-768-1710 or via email at .

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DIFFERENT SHIPPING AND BILLING ADDRESSES

Please note that if your billing and shipping address are not identical, there are additional steps needed to complete your order.

Before we can process your order, you must either:

  1. List your shipping address with your financial institution.

Please allow 24-48 hours for the verification process.

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HOLDING ORDERS

If you do not want to take delivery of your order in the normal time process, we can Hold your order for you. Here are some things you need to know about placing your order on Hold:

  • In order to place your order on Hold, you will need to contact our Customer Service Department. Our team will assist you with placing your order on Hold.
  • We will hold pricing on paid-in-full orders for up to 60 days. After 60 days you must take delivery of your order. You must send us an e-mail when you are ready to release the order. This e-mail should include your name, order number, and should be sent to . The normal delivery time after an order is released is the same as the shipping times described above in the Shipping section of these Policies.
  • Placing your order on Hold only holds today’s price. Full payment for the order is required upfront. No product will be ordered or allocated until you send us an e-mail to release the order.
  • Placing an order on Hold can have an effect on availability. We cannot guarantee that the product(s) will still be available from the manufacturer at the time you release the order. If your product is discontinued and you want the replacement model offered by the manufacturer, you would be required to pay the difference if the replacement has a higher price.
  • Placing an order on Hold can have an effect on rebates. It is your responsibility to make sure the holding period will not cause you to miss a rebate deadline. You should know in advance when the deadline will occur and plan accordingly.
  • We cannot guarantee delivery on a specific date. We can plan for delivery to take place as close to your requested date as possible, usually within a one-week time window. You will need to discuss with our Customer Service Department the week when you wish to take delivery.
  • Shipping times will vary by product. However, special order brands will often require more time to ship out and for those you would need to e-mail in to us to release the order sooner than three weeks before desired delivery. You should discuss this with your Sales Representative.
  • To complete the placing of your order on Hold, we will send you an e-mail agreement detailing the foregoing that you must respond to by stating “This is satisfactory.” When confirmation response is received by us, we will be able to place your order on Hold.

ORDER CANCELLATIONS

All orders have a 24-hour cancellation window. Review your order right away and contact us immediately if there is a problem with your order. If you wish to cancel your order, please send a verification e-mail to with your name, order number, reason for cancellation, and date of cancellation.

Keep the following information in mind:

  • Within 24 hours, you may cancel your order without a fee.
  • After 24 hours, your cancellation request will be subject to review.
  • After 24 hours, your cancellation will be subject to incurred shipping fees if the order has already shipped. We will refund the purchase price of the cancelled item, minus shipping costs, once it is received in our warehouse. Refunds will be credited to the original form of payment. Most refunds take 7-10 business days to process. Incurred shipping costs will be automatically deducted from the refund amount.
  • After 24 hours, custom orders, special orders, or made-to-order items cannot be cancelled or refunded.

Refund of a cancelled order (subtracting any applicable fees) may take up to three business days to process, depending on the terms and policies set by your bank.

**Please Note: We cannot take back products without original boxes and packing materials.

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SHIPPING DAMAGE

It is possible for damage to occur during transit. It is very important to thoroughly inspect your order at the time of delivery and follow the instructions in the Delivery section of these Policies.

When your order is delivered, examine the external and internal condition of the packaging and products as soon as they arrive. Wait to sign for your order until after you have completed your examination and are satisfied with the condition of your order. If your order is received damaged, sign for the product as DAMAGED. If the shipper refuses to wait for you to examine the product, examine the external packaging. If the box or other packaging is torn, creased, or crumpled, note the box damage at the time you sign. Please do not sign as "Subject to Inspection." All damage must be noted at the time of receipt.

Please Note: It is important that you do not install, assemble, or use a damaged product prior to receiving confirmation of a solution from our customer service team. Goedeker's will not take returns or exchanges of installed, assembled, or used products.

Important: We will be happy to assist in the event that your product arrives damaged. Please keep in mind that the product(s) must remain in the same location it was delivered in order to be eligible for a damage claim.

If your order is received damaged, and you note the damage or box damage at the time you sign for your order:

  • Notify us of this damage within 48 hours of delivery. This notification must include emailing to photographs of the following: a picture of the whole product with the damaged area shown, a picture of the damaged area, and a picture of the serial number tag. If you are unable to email photographs, you must make other arrangements to get the photographs to us. In that event, please contact our Customer Service Department. *We will send replacement parts as soon as possible, free of charge.
  • If replacement parts are not available, we will arrange for a carrier to pick-up the unit from the delivery location and we will have a full product replacement shipped to you.**
  • If you decide that you do not want the replacement part(s) or replacement unit offered, you may be able to return the product under our standard 30 day return policy. Please see the return policy for more information.
  • If we are unable to send either replacement parts or a replacement unit, we will arrange for the product to be picked up and provide you with a full refund.† In this situation, you would not be responsible for any all shipping costs unless you failed to notify us of the damage in time for us to arrange for the return of the damaged product within 48 hours of delivery.*
  • If you do not note the damage to your order when it is received or do not notify us of this damage within 48 hours of delivery, you may be responsible for the cost of the replacement parts and you will be responsible for all shipping costs in the event of a return.

*Notification of damage is not properly given herein until we receive photographs of the damage as set forth above.

**Before the carrier arrives, the product must be placed in the original box with all original packing materials, manuals, and accessories. It is your responsibility to package the products being returned properly so they will not get damaged on the way back. If your original delivery method included removal of the packing materials upon arrival, other arrangements must be made to repack the item securely. If you need help arranging this, please contact our Customer Service Department as set forth below.

STILL HAVE QUESTIONS? WE CAN HELP!

If you have any questions or concerns, please contact our customer service department at 1-888-768-1710. Our business hours are as follows: Monday - Friday, 8:00 am - 6:00 pm, CST.

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ORDER ERRORS

In very rare instances, errors may occur with your order. These errors include:

  • Selecting an incorrect quantity of pieces
  • Selecting the wrong model
  • Selecting the wrong color

Whether this mistake was entered by you or by us, you have 24 hours after the order is placed to review it and bring any discrepancies to our attention. We will correct them immediately. If the 24-hour window includes a day such as a Sunday or a major holiday during which we are not open, contact us by the following business day to have your order altered.

If you contact us after 24 hours, you may be responsible for incurred shipping costs if the order has already shipped.

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