Returns & Exchanges
Sometimes unseen circumstances prevent you from being completely satisfied with your purchase when it arrives. We offer a 30 Day Money Back, 100% Satisfaction Guarantee. If you aren't completely satisfied, here are some things you need to know about returns and exchanges:
- You may return or exchange your order or parts of you order up to 30 days after your order is delivered.
- In the event that you need to return or exchange a product, you may be responsible for paying shipping costs and restocking fees unless the product was deemed damaged at the time of delivery.
- Sorry! We cannot take returns on used items.
- We also cannot take returns on Special Order or Made To Order items.
- Overstock and Open Box items can only be returned if damage occurred during shipping.
- Shipping fees are not refundable.
- Your return may require a restocking fee.
If the product you are returning or exchanging is an overweight/oversized item that was shipped via Freight/LTL carrier, we will arrange for the carrier to pick up the item for return from your home. You will be billed prior to the pickup for the return shipping costs as well as the original shipping fees.
When the carrier arrives at your home, the item must be placed in the original box with the UPC code and all original packing materials, manuals, and accessories. If your original delivery method included free removal of the packing materials upon arrival, other arrangements must be made to repack the item securely. If you need help arranging this, please contact customer service. Additional questions or concerns can be directed to the customer service department at 1-888-768-1710. Our business hours are as follows: Monday - Saturday, 9:30 am - 5:30 pm, CST time zone.
In very rare instances, errors may occur with your order. These errors include:
- Selecting an incorrect quantity of pieces
- Selecting the wrong model
- Selecting the wrong color
- Whether this mistake was entered by you or by us, you have 24 hours after the order is placed to review it and bring any discrepancies to our attention. We will correct them immediately. If the 24 hour window includes a day such as a Sunday or a major holiday during which we are not open, contact us by the following business day to have your order altered.
After 24 hours, restocking fees may be applied for all changes requested. MAKE SURE to review your order within 24 hours of submitting it in order to ensure that the order is correctly placed.
Goedeker's is an Authorized Retailer of every brand that we carry. All items come with a full Manufacturer's Warranty. This is usually a full year warranty. Any problem due to a defect with the product can be handled through this warranty and will not require a return. You can contact the manufacturer directly for these services. Phone numbers and other contact information are usually found in the manual that you received with your product upon delivery.
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