Damaged Product Returns & Exchanges

It is possible for damages to occur during transit. It is very important to examine your product for damage upon delivery.

While external packaging may appear to be fully intact, there could be internal damage that must be identified at the time of delivery.

Please review the delivery guidelines to guarantee that you properly receive your order.

If the product is installed before you discover a defect, many manufacturers will require a service call to address the issue. Goedeker's can assist you in finding an appropriate solution.

If you encounter a problem at the time of delivery, please contact us as soon as possible. If the office is closed at the time of your concern, mark your delivery appropriately (see Delivery) and contact us the following business day or immediately via email at at .

When the carrier arrives at your home, the item must be placed in the original box with the UPC code and all original packing materials, manuals, and accessories. If your original delivery method included free removal of the packing materials upon arrival, other arrangements must be made to repack the item securely. If you need help arranging this, please contact customer service. Additional questions or concerns can be directed to the customer service department at 1-888-768-1710. Our business hours are as follows: Monday - Saturday, 9:30 am - 5:30 pm, CST time zone.