Here at Goedeker's we believe your shopping experience should be a breeze from beginning to end. That is why when you order with us, you can rest assure that your appliances will be delivered as quickly as humanly possible to your home. Our customer service team is here to communicate with you every step of the way you that you may have an accurate schedule of when your delivery will arrive.

Our Standard Delivery is free with most orders over $999 and includes curbside delivery to your home. Unfortunately, this service does not include placement or unpacking, installation or plugging in, or service to haul away old appliance, but is it available within the continental 48 states.

Our White Glove Shipping is only $99* for the entire order (in addition to standard shipping costs). This service includes in-home delivery, un-boxing of products and removal of packing materials, placement in the room of your choice, and haul away of old appliances and is available within the continental 48 states. It does not include installation or plugging in. Please note that $199.99 is charged for built-in refrigeration delivery instead of the normal rate. To add this service to your order, please contact our customer service department at 1-888-768-1710.

Shipping Via Ferry

What happens if we can't reach you by truck? Once the ship has sailed, let's keep your order floating.

There is a non-negotiable $300 flat fee for any orders that need to be delivered by ferry. The most common areas that need a ferry for delivery include: Fire Island, Shelter Island, parts of Washington State and parts of Massachusetts (Nantucket, Martha's Vineyard, etc.).

We want you to have a pleasant experience from start to finish so that you can order with confidence. Here are some things you will need to know prior to the delivery of your order:

• Delivery company will contact you when your order ships. Please contact us with any questions or concerns about delivery.

  Note: The process may differ when other types of product are purchased. This is only an approximate delivery procedure for appliances. On occasion, other methods of delivery for appliances may be used.

• If you select Standard Shipping as the appropriate choice for your order, make sure you follow the guidelines below so the process goes smoothly.
• If you select White Glove Shipping, you must follow BOTH guidelines under Standard Shipping in addition to the White Glove Shipping Guidelines.

Important Guidelines for Delivery

In order to have a pleasant delivery process, you will need to prepare your home and schedule appropriately. Here are some important notes to be prepared for on the day scheduled with the delivery company. Remember, the delivery time frame will be scheduled and agreed upon when the delivery company contact you by phone to set up delivery. You will know the day to follow these guidelines based on the time frame discussed with the delivery company in that phone call.

*NOTE: If failure to properly follow these guidelines prevents any delivery services from being performed, we cannot refund delivery costs.

**NOTE: The shipper charges $40 per 15 minute increment to wait while the doors of your home are removed or paths through the house are cleared. If any additional charge is incurred, you will be billed for it.

***NOTE: If your order is being shipped by FedEx or UPS, those shippers may not schedule a delivery. They may simply leave the order on a doorstep without allowing for inspection as well. If this happens and you feel the order is incorrect or damaged, call us immediately.

Sometimes unseen circumstances prevent you from being completely satisfied with your purchase when it arrives. We offer a 30 Day Money Back, 100% Satisfaction Guarantee. If you aren't completely satisfied, here are some things you need to know about returns and exchanges:

• You may return or exchange your order or parts of you order up to 30 days after your order is delivered.
• In the event that you need to return or exchange a product, you may be responsible for paying shipping costs and restocking fees unless the product was deemed damaged at the time of delivery.
• Sorry! We cannot take returns on used items.
• We also cannot take returns on Special Order or Made To Order items.
• Overstock and Open Box items can only be returned if damage occurred during shipping.
• Shipping fees are not refundable.
• Your return may require a restocking fee.

If the product you are returning or exchanging is an overweight/oversized item that was shipped via Freight/LTL carrier, we will arrange for the carrier to pick up the item for return from your home. You will be billed prior to the pickup for the return shipping costs as well as the original shipping fees.

When the carrier arrives at your home, the item must be placed in the original box with the UPC code and all original packing materials, manuals, and accessories. If your original delivery method included free removal of the packing materials upon arrival, other arrangements must be made to repack the item securely. If you need help arranging this, please contact customer service. Additional questions or concerns can be directed to the customer service department at 1-888-768-1710. Our business hours are as follows: Monday - Saturday, 9:30 am - 5:30 pm, CST time zone.

In very rare instances, errors may occur with your order. These errors include:

• Selecting an incorrect quantity of pieces
• Selecting the wrong model
• Selecting the wrong color
• Whether this mistake was entered by you or by us, you have 24 hours after the order is placed to review it and bring any discrepancies to our attention. We will correct them immediately. If the 24 hour window includes a day such as a Sunday or a major holiday during which we are not open, contact us by the following business day to have your order altered.

After 24 hours, restocking fees may be applied for all changes requested. MAKE SURE to review your order within 24 hours of submitting it in order to ensure that the order is correctly placed.

Goedeker's is an Authorized Retailer of every brand that we carry. All items come with a full Manufacturer's Warranty. This is usually a full year warranty. Any problem due to a defect with the product can be handled through this warranty and will not require a return. You can contact the manufacturer directly for these services. Phone numbers and other contact information are usually found in the manual that you received with your product upon delivery.

Goedeker's accepts Visa, MasterCard, American Express, and Discover cards. In addition, we accept Cashier’s Checks, Money Orders, Company Checks, and Paypal and WU Pay by Western Union.

Please NOTE: Company Checks may require up to 10 business days to clear before an order ships.

We DO NOT accept e-checks, but payment can be submitted using Paypal.

Credit Card Charges

Goedeker's currently uses Authorize.net and RapidSSL which are recognized as two of the worldwide leaders in secure e-commerce payment technologies and services. Your credit card is charged when your order is finalized. If your item is on backorder, you may request to have the charges reversed until the package ships via contacting our customer service department at 1-888-768-1710.

Manufacturer's Warranty

All of our products come with a Manufacturer's Warranty. Most often this warranty lasts for one year. It covers any problem with the product that affects its function. Cosmetic problems are usually not covered under the Manufacturer's Warranty. For more information on the coverage of your particular product, please contact the manufacturer. The contact information is usually located in the manual that came with your product upon delivery.

Extended Warranties

Extended warranties are available that will cover your product for longer than the Manufacturer’s Warranty. The coverage is similar to the Manufacturer’s Warranty in that it will cover any problems that affect the function of the item, but will cover any issues for a longer period of time. You have a few options for an extended warranty.

2 Year Extended Warranty

• Manufacturer's Warranty + 1 Additional Year of Coverage = 2 Complete Years of Coverage
• All manufacturer's warranties end one year from the date of purchase
• Additional year of coverage begins on the date that the manufacturer's warranty ends

3 Year Extended Warranty

• Manufacturer's Warranty + 2 Additional Years of Coverage = 3 Complete Years of Coverage
• All manufacturer's warranties end one year from the date of purchase
• Additional 2 years of coverage begin on the date that the manufacturer's warranty ends

5 Year Extended Warranty

• Manufacturer's Warranty + 4 Additional Years of Coverage = 5 Complete Years of Coverage
• All manufacturer's warranties end one year from the date of purchase
• Additional 4 years of coverage begin on the date that the manufacturer's warranty ends

What if I just want the basics covered?

Goedeker's is currently offering a Free 10 Year Warranty for all products (excluding Miele products). This only includes specific parts to be replaced. These are the most common parts that need to be replaced over time in appliances. This does not include the labor for replacing the part, only the part itself. Commercial and industrial uses and applications are not covered under this warranty. You must opt into this warranty. It is not provided automatically. When you are on the product page, you have the option to select which kind of warranty you would like. If you would like to opt into this warranty, make sure you select it at that time. These are the parts covered in the 10 Year Warranty.