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Get $20 Off Your Order Over $849.99!*
*HELLO20 coupon cannot be combined with any other coupon.Excludes: Benchmark, Bertazzoni, Capital, Dacor, DCS, Fisher-Paykel, GE Monogram,Miele, Simmons, and Vent-A-Hood.Also excludes scratch and dent, overstock appliances and warranties.
Here at Goedeker's we want your shopping experience to be hassle-free from beginning to end. That is why when you order with us, you can rest assured that your appliances will be delivered to your home as quickly as possible. Our customer service team is here to communicate with you every step of the way so you may have an accurate schedule of when your delivery will arrive.
Please Note: Shipping time is typically 1-2 weeks for most brands. Some brands, and some models, are considered “Special Order” by the manufacturer, meaning they are custom made or made-to-order. Shipping times for these will vary, from 2-12 weeks, depending on the product and manufacturer. Shipping to remote locations may cause a delivery delay of 3-5 days.
Appliance orders $499 and over entitle you to free shipping.* For orders under $499, there is a standard shipping charge of $99. Your order will ship with Curbside Delivery unless you upgrade to our White Glove Delivery option.
Curbside Delivery brings the products to your curb or to the mouth of your driveway. There is no additional charge for Curbside Delivery beyond any standard shipping charges. Curbside Delivery is available within the contiguous 48 states. It does not include unpacking, placement, installation, or plugging in of the products, assembly, removal of debris or haul away of old items.
White Glove Delivery is only $99.99** for your entire order, in addition to any standard shipping charges. This service includes in-home delivery, un-boxing of products, and placement in the room of your choice. It is available in the contiguous 48 states. It does not include installation or plugging in of the products.
Please Note: $199.99 is charged instead of the normal rate for built-in refrigeration and ranges which are 36" and larger. To add this service to your order, please contact our Customer Service Department at 1-888-768-1710.
White Glove Plus is only $149.99** for your entire order, in addition to any standard shipping charges. This service includes in-home delivery, un-boxing of products, placement in the room of your choice and 15 min of non-tool related assembly. It is available in the contiguous 48 states.
White Glove Plus does not include installation, plugging in of the products, removal of debris or haul away of old items.
There is a non-negotiable $300 flat fee for any orders that must be delivered by ferry. The most common areas that require a ferry for delivery include: Fire Island, Shelter Island, parts of Washington State, and parts of Massachusetts (Nantucket, Martha's Vineyard, etc.).
There is a non-negotiable $300 flat fee for any orders that cannot be delivered without crossing an international border. The most common area to which this fee would apply is Point Roberts, Washington, which cannot be accessed without first crossing into Canada
Some areas fall outside of the normal delivery zones of our shippers. For these areas, there will be additional shipping charges. If you have any questions, please contact customer service at 888-768-1710 Monday thru Saturday from 9:30a.m. to 5:30p.m. CST.
We want you to have a good experience from start to finish so that you can order with confidence. Here are some things you will need to know prior to the delivery of your order:
In order for the delivery process to go smoothly, you will need to prepare for the arrival of your order. You will have been contacted prior to the delivery to set up a date and schedule a time frame. Here are some important guidelines to follow which will help you be ready for the delivery date.
As with the rest of our service, we strive to make returns and exchanges as worry-free and customer-friendly as possible. Other retailers will charge you restocking fees when you need to cancel an order or exchange an item, but here at Goedeker’s we take the hassle out of this process by eliminating restocking fees. Once your return is received in our warehouse, we will process your refund. Refunds will be credited to the original form of payment. Most refunds take 2-3 business days to process.
If the product you are returning or exchanging is an overweight or oversized item that was shipped via Freight/LTL carrier, we will arrange for the carrier to pick up the item for return from your home. You will be billed prior to the pickup for the return shipping costs.
If you wish to return a product under this section, it is important that you do not install or use the product. Goedeker's will not take returns or exchanges of installed or used products.
If you live in the St. Louis area, you can choose to return or exchange your merchandise at our showroom. This removes the hassle of dealing with shipping and the associated fees. Our address and showroom hours are listed here.
Some exclusions apply for returns or exchanges on certain types of items:
If you have any questions or concerns, please contact our customer service department at 1-888-768-1710. Our business hours are as follows: Monday - Saturday, 9:30 am - 5:30 pm, CST.
Goedeker's accepts the following methods of payment:
Goedeker's currently uses Authorize.net and RapidSSL which are recognized as two of the worldwide leaders in secure e-commerce payment technologies and services. Your credit card is charged when your order is finalized. If your item is on backorder, you may request to have the charges reversed until the item is no longer on backorder by contacting our Customer Service Department at 1-888-768-1710.
All of our products come with a Manufacturer's Warranty, which most often lasts for one year. It covers any problem with the product that affects its function. For more information on the coverage of your particular product, please contact us and we will be happy to get the warranty information you need.
Extended Warranties provide peace-of-mind for your appliance purchase. These warranties begin at the conclusion of the manufacturer’s one-year warranty, and they continue that full parts and labor coverage for up to five years from the time you take delivery. They are a great value and typically pay for themselves with a single service call. Rest easy with these great Extended Warranty options:
Goedeker's website content is protected by U.S Copyright Laws. This includes, but is not limited to: logos, photographs, and text. All of the content is property of Goedeker's or our suppliers. Any copying, distribution, or republication either electronic or otherwise without written permission is strictly prohibited. Permission for personal use pertaining to orders and shopping is expressly granted.
Goedeker's strives to present the most accurate information and product data on our website at all times. It is important to understand that in the Internet Age, things can change quickly. We cannot guarantee the information and data on our website will always be complete, current, accurate or error-free. We reserve the right to correct or update any information on our website at any time without notice.
We also have the right to refuse or cancel any order containing an inaccuracy or error or which is the result of an inaccuracy or error. This right is reserved whether or not the order is confirmed or a credit card has been charged. If the order is canceled after the credit card is charged, we will issue a credit refund for the amount of the charge.
Goedeker's actively tries to ensure product pricing and availability information on affiliate sites is correct, complete, and current. However, we cannot always guarantee that the information or data is up-to-date or errorless. Instances may occur when the information listed on affiliate sites is incorrect, incomplete, or not current.
As with errors on our website, we have the right to refuse or cancel any order containing an inaccuracy or error. This right is reserved whether or not the order is confirmed or a credit card has been charged. If the order is canceled after the credit card is charged, we will issue a credit refund for the amount of the charge.
Goedeker's cannot ship or transport merchandise to foreign countries. If any products are exported after purchase, all warranties are null and void. All online sales are intended for personal use within the United States. We have the right to limit the number of products sold as well as the right to refuse sale to any resellers.
All photographic images on our website are for reference only and do not necessarily represent the actual product.
Goedeker's cannot guarantee the accuracy of any map or directions listed on our site.
All disputes, claims, lawsuits, administrative proceedings, or other proceedings concerning any order or business transaction involving Goedeker's or any of its employees, agents, or servants shall be governed by the laws of the State of Missouri.
The venue for all litigation regarding any order or business transaction involving Goedeker's or any of its employees, agents, or servants shall be the Circuit Court of St. Louis County, Missouri.
All telephone communication may be recorded by Goedeker’s for quality control and training purposes. Participation in a telephone communication with Goedeker’s constitutes consent by the participating party to having said telephone communication recorded as set forth above. Said participation also constitutes an agreement between the participating party and Goedeker’s that:
We will NEVER sell your personal information to any third party. This is a promise we make to all of our customers.
When making a purchase or registering with Goedeker's, we collect your billing address and financial information. Your personal information is needed for the completion of your order.
We collect your name, phone number, and e-mail address if you request information about our products so we can respond to your request.
We may e-mail product and promotional information to those who have registered on our site if we believe it is relevant. You will always have the option of opting out if you do not wish to receive these e-mails.
We do send e-mails that include user administrative information, order confirmation, and other order-related information. Since these are not promotional e-mails, you cannot opt out unless you deactivate your account.
Goedeker's employs a number of third-party service providers. These include, but are not limited to: online shopping carts, online payments, and shipping agents. Third-party service providers DO NOT have permission to use your personal information for any purpose other than the fulfillment of their service. This includes any promotional use.
We do share your shipping address with shipping agents for the purpose of delivery only.
A cookie is a small file left on your computer which tells a website if you have visited before or not. This allows for a web experience tailored to your needs.
We do allow cookies to track user behavior on our website, but this is never linked to any identifying information. The user behavior information collected is mainly demographic in nature and is primarily used for our own research purposes as well as improving our services. Again, it is never linked to a specific person's private information.
We may allow third party cookies to collect user behavior information in some cases. We cannot access or control these cookies. But, as stated above, the information will never identify a specific customer.
If you have purchased a product from us or have created an account on our website, you may update your personal information or deactivate your account any time you wish. You can have your account deleted by sending an e-mail request. Once we receive the request, we will promptly honor it.
The security of your personal information is one of our greatest concerns. We encrypt all information entered into the website using secure socket layer technology. While no data transmission or storage technology is beyond failure, we take extreme care in ensuring we are meeting accepted industry standards. We cannot guarantee absolute security, but we do our best every day to make sure we protect your personal information.
If Goedeker's is sold, acquired, or merged with another company or entity, your personal information is an asset that could be transferred. If this happens, we will notify you in some prominent way at least 30 days in advance. It is your information, so you will have a choice whether it is transferred or deleted.
We may become legally obligated to share your personal information with the government, law enforcement, a court, or some other third party. In that event, we would obey the legal demand to provide said information.
We only ship to addresses within the contiguous United States. We do not ship to Hawaii, Alaska, Puerto Rico, APO, or FPO. International customers may still make purchases on our site as long as the shipping address is within the contiguous United States and the purchase is made with a credit card issued in the United States.
If you have any further questions about our International Shipping Policies, contact the Sales Department by phone at 888-768-1710 or via email at email@example.com.
Please note that if your billing and shipping address are not identical, there are additional steps needed to complete your order.
Before we can process your order, you must either:
Please allow 24-48 hours for the verification process.
If you do not want to take delivery of your order in the normal time process, we can Hold your order for you. Here are some things you need to know about placing your order on Hold:
All orders have a 24-hour cancellation window. Review your order right away and contact us immediately if there is a problem with your order. If you wish to cancel your order, please send a verification e-mail to firstname.lastname@example.org with your name, order number, reason for cancellation, and date of cancellation.
Keep the following information in mind:
Refund of a cancelled order (subtracting any applicable fees) may take up to three business days to process, depending on the terms and policies set by your bank.
It is possible for damage to occur during transit. It is very important to thoroughly inspect your order at the time of delivery and follow the instructions in the Delivery section of these Policies.
When your order is delivered, examine the external and internal condition of the packaging and products as soon as they arrive. Wait to sign for your order until after you have completed your examination and are satisfied with the condition of your order. If your order is received damaged, sign for the product as DAMAGED. If the shipper refuses to wait for you to examine the product, examine the external packaging. If the box or other packaging is torn, creased, or crumpled, note the box damage at the time you sign. Please do not sign as "Subject to Inspection." All damage must be noted at the time of receipt. If your order is received damaged, and you note the damage or box damage at the time you sign for your order, notify us of this damage as soon as possible. In this situation, you would not be responsible for any return shipping fees unless you failed to notify us of the damage in time for us to arrange for the return of the damaged product within 30 days of delivery
If you do not thoroughly examine your order at the time of delivery, it is important to do so as soon as possible thereafter. If you discover damage after you have signed for your shipment as clean and satisfactory, you must notify us of this damage within 48 hours of taking delivery. If you do not note the damage to your order when it is received and do not notify us of this damage within 48 hours thereafter, you will be responsible for return shipping fees in the event of a return. Such notification must be made via phone or e-mail to our Customer Service Department at either email@example.com or 1-888-768-1710. Our business hours are as follows: Monday - Saturday, 9:30 am - 5:30 pm, CST.
Please Note: If you wish to return a product that is damaged in transit, it is important that you do not install or use the product. Goedeker's will not take returns or exchanges of installed or used products. If the product is installed and/or used, we will not take the product back, but we will assist you in finding some other solution to the problem.
If a damaged product is being returned under this section, we will arrange for a carrier to pick-up the unit from your home or other location. Before the carrier arrives, the product must be placed in the original box with all original packing materials, manuals, and accessories. It is your responsibility to package the products being returned properly so they will not get damaged on the way back. If your original delivery method included removal of the packing materials upon arrival, other arrangements must be made to repack the item securely. If you need help arranging this, please contact our Customer Service Department as set forth above.
In very rare instances, errors may occur with your order. These errors include:
Whether this mistake was entered by you or by us, you have 24 hours after the order is placed to review it and bring any discrepancies to our attention. We will correct them immediately. If the 24-hour window includes a day such as a Sunday or a major holiday during which we are not open, contact us by the following business day to have your order altered.
If you contact us after 24 hours, correcting the order may involve a return shipping fee if the order has already shipped.
Call 636-207-7277 for more details on how to add Installation to your order.
Your products will be delivered with either Curbside or White Glove Delivery before your scheduled installation date, and normal shipping and delivery fees will apply. The installer will then install your appliances on your pre-scheduled date.
* If alteration to your home or utilities is required, there may be extra charges for additional services needed. You must pay the installer for any additional services at time of installation.
If you are outside the St. Louis area please click here to setup your install.
We believe everything we do should be for the greater glory of God. Our priority is to serve our fellow man to the best of our ability. We want our customers to see Christ in us and in everything we do.
"As head of the Goedeker's family, I work hard to make sure you have the best service possible. Let me know how we're doing!
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