Goedeker's Policies


Table of Contents



Shipping


Here at Goedeker's we want your shopping experience to be hassle-free from beginning to end. That is why when you order with us, you can rest assured that your appliances will be delivered to your home as quickly as possible. Our customer service team is here to communicate with you every step of the way so you may have an accurate schedule of when your delivery will arrive.

Please Note: Shipping time is typically 1-2 weeks for most brands. Some brands, and some models, are considered “Special Order” by the manufacturer, meaning they are custom made or made-to-order. Shipping times for these will vary, from 2-12 weeks, depending on the product and manufacturer. Shipping to remote locations may cause a delivery delay of 3-5 days.

Standard Delivery

Appliance orders $999 and over entitle you to free shipping.* For orders under $999, there is a standard shipping charge of $99. Your order will ship with Curbside Delivery unless you upgrade to our White Glove Delivery option.

Curbside Delivery

Curbside Delivery brings the products to your curb or to the mouth of your driveway. There is no additional charge for Curbside Delivery beyond any standard shipping charges. Curbside Delivery is available within the continental 48 states. It does not include unpacking, placement, installation, or plugging in of the products.

White Glove Delivery

White Glove Delivery is only $99** for your entire order, in addition to any standard shipping charges. This service includes in-home delivery, un-boxing of products, removal of packing materials, and placement in the room of your choice. It is available in the continental 48 states. It does not include installation or plugging in of the products.

Please note that $199.99 is charged instead of the normal rate for built-in refrigeration and ranges which are 36" and larger. To add this service to your order, please contact our Customer Service Department at 1-888-768-1710.

Shipping Via Ferry or Crossing International Borders

There is a non-negotiable $300 flat fee for any orders that must be delivered by ferry. The most common areas that require a ferry for delivery include: Fire Island, Shelter Island, parts of Washington State, and parts of Massachusetts (Nantucket, Martha's Vineyard, etc.).

There is a non-negotiable $300 flat fee for any orders that cannot be delivered without crossing an international border. The most common area to which this fee would apply is Point Roberts, Washington, which cannot be accessed without first crossing into Canada

*$999 total must be reached in appliance products. Extended Warranties and Housewares are not included in required price.
** White Glove Delivery is $99 if requested when ordering. If the item has already been shipped, White Glove Delivery will be $299.
Note: White Glove Delivery does not include assembly of furniture.

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Delivery


We want you to have a good experience from start to finish so that you can order with confidence. Here are some things you will need to know prior to the delivery of your order:

  • We will contact you when your order has shipped. The delivery company will then contact you to schedule delivery when your order is near your city. Please contact us with any questions or concerns about delivery.
    Note: The process may differ when other types of product are purchased. This is only an approximate delivery procedure for appliances. On occasion, other methods of delivery for appliances may be used.
  • If you select Standard Delivery as the appropriate choice for your order, make sure you follow the guidelines below.
  • If you select White Glove Delivery, you must follow both the Standard and White Glove Delivery guidelines.

Important Guidelines for Delivery

In order for the delivery process to go smoothly, you will need to prepare for the arrival of your order. You will have been contacted prior to the delivery to set up a date and schedule a time frame. Here are some important guidelines to follow which will help you be ready for the delivery date.

Standard Curbside Delivery Guidelines*

  1. An adult 18 or older must be present on the scheduled day of arrival.***

  2. Examine the external and internal condition of the packaging and products as soon as they arrive.

  3. Wait to sign off on your order until after you have completed your examination and are satisfied with the condition of your order.

  4. If your order is received damaged, sign for the product as DAMAGED. If the shipper refuses to wait for you to examine the product, examine the external packaging. If the box or other packaging is torn, creased, or crumpled, note the box damage at the time you sign.

  5. Contact us as soon as possible via phone or e-mail.

  6. Once you sign for your shipment as clean and satisfactory, the shipper will be released of liability for any damage that occurred during shipment.

  7. For more information about shipping damage policies, refer to the Damaged Products section of these Policies.

  8. For more information about return policies, refer to our Returns & Exchanges Policy.

White Glove Delivery Guidelines*

  1. You must follow all of the Standard Curbside Delivery Guidelines in addition to the following guidelines below.

  2. Make sure you have cleared a wide enough path from the door to the destination room.**

  3. Remove doors, large furniture, or other obstacles preventing smooth transfer along the pathway into the destination room.

  4. Clear out each destination location for each product with more than generous space around the final resting area.

  5. Measure once, then measure again to double-check. Reference the dimensions on the product pages to make sure there is more than enough room for the placement of the new household fixture or appliance.

  6. Removable parts (such as doors) of a new appliance may be removed by the delivery company to allow for proper placement. Typically, this service is included in the delivery charge.

  7. If doors or other parts of a new appliance must be removed, the appliance will be reassembled by the delivery company after it has been placed in its final resting location.

  8. SPECIAL NOTE AS TO BUILT-IN REFRIGERATORS: Built-in refrigerators present a tipping hazard once they are removed from their shipping pallet. Thus, it is necessary for an installer to be present at the time of the White Glove delivery of a built-in refrigerator. If an installer is not present, the delivery company will not un-box the product or remove it form the shipping pallet.

*NOTE: If failure to properly follow these guidelines prevents any delivery services from being performed, we cannot refund delivery costs.
**NOTE: The shipper charges $40 per 15 minute increment to wait while the doors of your home are removed or paths through the house are cleared. If any additional charge is incurred, you will be billed for it.
***NOTE: If your order is being shipped by FedEx or UPS, those shippers may not schedule a delivery. They may simply leave the order on a doorstep without allowing for inspection. If this happens and you feel the order is incorrect or damaged, call us immediately.


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Returns & Exchanges


As with the rest of our service, we strive to make returns and exchanges as worry-free and customer-friendly as possible. Other appliance retailers will charge you restocking fees when you need to cancel an order or exchange an item, but here at Goedeker’s we take the hassle out of this process by eliminating restocking fees.

30 Day Money Back, 100% Satisfaction Guarantee

  • If you are not completely satisfied with your order, we will exchange it or refund the full purchase price within 30 days of delivery.
  • Customers are responsible for covering return shipping costs unless the product is deemed damaged upon arrival.
  • We will not return or exchange items that are damaged after the customer has taken delivery.
  • Please make sure the item you are returning or exchanging is placed in the original box with all packing materials, manuals, and accessories included.

Oversized Items

If the product you are returning or exchanging is an overweight or oversized item that was shipped via Freight/LTL carrier, we will arrange for the carrier to pick up the item for return from your home. You will be billed prior to the pickup for the return shipping costs.

St. Louis Customers

If you live in the St. Louis area, you can choose to return or exchange your merchandise at our showroom. This removes the hassle of dealing with shipping and the associated fees. Our address and showroom hours are listed here.

Exclusions

Some exclusions apply for returns or exchanges on certain types of items:

  • Seasonal items such as outdoor grills and air conditioners (Exchange or upgrade only; these items cannot be returned unless they are deemed damaged upon arrival.)
  • Cookware items (These items cannot be returned or exchanged unless they are deemed damaged upon arrival.)
  • Scratch & Dent or open box items (These items cannot be returned or exchanged unless they are deemed damaged upon arrival.)
  • Custom orders or made-to-order items (These items cannot be returned or exchanged unless they are deemed damaged upon arrival.)
  • Plumbing Items (These items cannot be returned or exchanged unless they are free of scratches or other defects, in their original packaging, and have not been installed or used.)

Still Have Questions? We Can Help!

If you have any questions or concerns, please contact our customer service department at 1-888-768-1710. Our business hours are as follows: Monday - Saturday, 9:30 am - 5:30 pm, CST.


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Payment Options


Goedeker's accepts the following methods of payment:

  • Cash - In Store Only
  • Check - Make payable to Goedeker’s
  • Cashier’s Checks
  • Company Checks
  • PayPal
  • Credit Cards
    • Visa
    • Mastercard
    • Discover
    • American Express
  • GE Consumer Appliance Financing - Goedeker's is in alliance with GE Consumer Appliance Financing to offer easy financing options for you. Click here to learn more.
  • Money Order - Make payable to Goedeker’s
  • Wire Transfer - Call 1-888-768-1710 for wire transfer instructions.

Please NOTE: Company Checks may require up to 10 business days to clear before an order ships.

We DO NOT accept e-checks, but payment can be submitted using PayPal.

Credit Card Charges

Goedeker's currently uses Authorize.net and RapidSSL which are recognized as two of the worldwide leaders in secure e-commerce payment technologies and services. Your credit card is charged when your order is finalized. If your item is on backorder, you may request to have the charges reversed until the item is no longer on backorder by contacting our Customer Service Department at 1-888-768-1710.


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Warranties


Manufacturer's Warranty

All of our products come with a Manufacturer's Warranty, which most often lasts for one year. It covers any problem with the product that affects its function. For more information on the coverage of your particular product, please contact us and we will be happy to get the warranty information you need.

Extended Warranties

Extended Warranties provide peace-of-mind for your appliance purchase. These warranties begin at the conclusion of the manufacturer’s one-year warranty, and they continue that full parts and labor coverage for up to five years from the time you take delivery. They are a great value and typically pay for themselves with a single service call. Rest easy with these great Extended Warranty options:

2 Year Extended Warranty

  • Manufacturer's Warranty + 1 Additional Year of Coverage = 2 Complete Years of Coverage
  • All manufacturer's warranties end one year from the date of purchase
  • Additional year of coverage begins on the date that the manufacturer's warranty ends
  • If the product is being used in a commercial context, you will need a Commercial Warranty. Contact our Customer Service Department and we can assist you in selecting this option.

3 Year Extended Warranty

  • Manufacturer's Warranty + 2 Additional Years of Coverage = 3 Complete Years of Coverage
  • All manufacturer's warranties end one year from the date of purchase
  • Additional 2 years of coverage begin on the date that the manufacturer's warranty ends
  • If the product is being used in a commercial context, you will need a Commercial Warranty. Contact our Customer Service Department and we can assist you in selecting this option.
  • 5 Year Extended Warranty

    • Manufacturer's Warranty + 4 Additional Years of Coverage = 5 Complete Years of Coverage
    • All manufacturer's warranties end one year from the date of purchase
    • Additional 4 years of coverage begin on the date that the manufacturer's warranty ends
    • If the product is being used in a commercial context, you will need a Commercial Warranty. Contact our Customer Service Department and we can assist you in selecting this option.

What if I just want the basics covered?

Goedeker's is currently offering a FREE 10-Year Warranty for all appliance products (excluding Miele products). As its name implies, this warranty covers the major component of the unit – for example, the compressor of a refrigerator or the heating element of a cooktop. This warranty is a parts-only warranty that does not cover labor. Click here to see the parts covered by the 10-year Major Component Warranty.


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Terms & Conditions


Copyright Information Disclaimer

Goedeker's website content is protected by U.S Copyright Laws. This includes, but is not limited to: logos, photographs, and text. All of the content is property of Goedeker's or our suppliers. Any copying, distribution, or republication either electronic or otherwise without written permission is strictly prohibited. Permission for personal use pertaining to orders and shopping is expressly granted.

Website Errors

Goedeker's strives to present the most accurate information and product data on our website at all times. It is important to understand that in the Internet Age, things can change quickly. We cannot guarantee the information and data on our website will always be complete, current, accurate or error-free. We reserve the right to correct or update any information on our website at any time without notice.

We also have the right to refuse or cancel any order containing an inaccuracy or error or which is the result of an inaccuracy or error. This right is reserved whether or not the order is confirmed or a credit card has been charged. If the order is canceled after the credit card is charged, we will issue a credit refund for the amount of the charge.

Affiliate Site Errors

Goedeker's actively tries to ensure product pricing and availability information on affiliate sites is correct, complete, and current. However, we cannot always guarantee that the information or data is up-to-date or errorless. Instances may occur when the information listed on affiliate sites is incorrect, incomplete, or not current.

As with errors on our website, we have the right to refuse or cancel any order containing an inaccuracy or error. This right is reserved whether or not the order is confirmed or a credit card has been charged. If the order is canceled after the credit card is charged, we will issue a credit refund for the amount of the charge.

Limitations & Exclusions

Goedeker's cannot ship or transport merchandise to foreign countries. If any products are exported after purchase, all warranties are null and void. All online sales are intended for personal use within the United States. We have the right to limit the number of products sold as well as the right to refuse sale to any resellers.

All photographic images on our website are for reference only and do not necessarily represent the actual product.

Goedeker's cannot guarantee the accuracy of any map or directions listed on our site.

Choice of Law

All disputes, claims, lawsuits, administrative proceedings, or other proceedings concerning any order or business transaction involving Goedeker's or any of its employees, agents, or servants shall be governed by the laws of the State of Missouri.

Choice of Venue

The venue for all litigation regarding any order or business transaction involving Goedeker's or any of its employees, agents, or servants shall be the Circuit Court of St. Louis County, Missouri.


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Privacy


General Privacy Information

We will NEVER sell your personal information to any third party. This is a promise we make to all of our customers.

When making a purchase or registering with Goedeker's, we collect your billing address and financial information. Your personal information is needed for the completion of your order.

We collect your name, phone number, and e-mail address if you request information about our products so we can respond to your request.

We may e-mail product and promotional information to those who have registered on our site if we believe it is relevant. You will always have the option of opting out if you do not wish to receive these e-mails.

We do send e-mails that include user administrative information, order confirmation, and other order-related information. Since these are not promotional e-mails, you cannot opt out unless you deactivate your account.

Service Providers

Goedeker's employs a number of third-party service providers. These include, but are not limited to: online shopping carts, online payments, and shipping agents. Third-party service providers DO NOT have permission to use your personal information for any purpose other than the fulfillment of their service. This includes any promotional use.

We do share your shipping address with shipping agents for the purpose of delivery only.

Cookies

Goedeker's uses cookies on our website, as do all online retailers and sellers.

A cookie is a small file left on your computer which tells a website if you have visited before or not. This allows for a web experience tailored to your needs.

We do allow cookies to track user behavior on our website, but this is never linked to any identifying information. The user behavior information collected is mainly demographic in nature and is primarily used for our own research purposes as well as improving our services. Again, it is never linked to a specific person's private information.

We may allow third party cookies to collect user behavior information in some cases. We cannot access or control these cookies. But, as stated above, the information will never identify a specific customer.

Access to Your Personal Information

If you have purchased a product from us or have created an account on our website, you may update your personal information or deactivate your account any time you wish. You can have your account deleted by sending an e-mail request. Once we receive the request, we will promptly honor it.

Security

The security of your personal information is one of our greatest concerns. We encrypt all information entered into the website using secure socket layer technology. While no data transmission or storage technology is beyond failure, we take extreme care in ensuring we are meeting accepted industry standards. We cannot guarantee absolute security, but we do our best every day to make sure we protect your personal information.

Business Transitions

If Goedeker's is sold, acquired, or merged with another company or entity, your personal information is an asset that could be transferred. If this happens, we will notify you in some prominent way at least 30 days in advance. It is your information, so you will have a choice whether it is transferred or deleted.

Legal Disclosure

We may become legally obligated to share your personal information with the government, law enforcement, a court, or some other third party. In that event, we would obey the legal demand to provide said information.

Changes to the Privacy Policy

If Goedeker's changes or alters this privacy policy, we will inform you in a prominent and reasonable way. We will make every effort to ensure that you understand how your personal information is being collected and used. It is always our intention to be clear and honest.


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International Orders


We only ship to addresses within the continental United States. We do not ship to Hawaii, Alaska, Puerto Rico, APO, or FPO. International customers may still make purchases on our site as long as the shipping address is within the continental United States and the purchase is made with a credit card issued in the United States.

Why is this our policy?

  • Many products we offer are not available outside of the United States.
  • Our manufacturer's agreement restricts selling outside of the United States.
  • Most of our products will not work outside of the United States because of varying electrical voltage.

If you have any further questions about our International Shipping Policies, contact the Sales Department by phone at 1-888-768-1710 or via email at sales@goedekers.com.


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Different Shipping and Billing Addresses


Please note that if your billing and shipping address are not identical, there are additional steps needed to complete your order.

Before we can process your order, you must either:

  1. List your shipping address with your financial institution or
  2. Send us a copy of your driver’s license and a utility bill with your name and address. This can be faxed to 1-636-438-1351 or e-mailed to finance@goedekers.com.

Please allow 24-48 hours for the verification process.


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Holding Orders


If you do not want to take delivery of your order in the normal time process, we can Hold your order for you. Here are some things you need to know about placing your order on Hold:

  • In order to place your order on Hold, you will need to contact our Customer Service Department. Our team will assist you with placing your order on Hold.
  • We will hold pricing on paid-in-full orders for up to 60 days. After 60 days you must take delivery of your order. You must send us an e-mail when you are ready to release the order. This e-mail should include your name, order number, and should be sent to customerservice@goedekers.com. The normal delivery time after an order is released is the same as the shipping times described above in the Shipping section of these Policies.
  • Placing your order on Hold only holds today’s price. Full payment for the order is required upfront. No product will be ordered or allocated until you send us an e-mail to release the order.
  • Placing an order on Hold can have an effect on availability. We cannot guarantee that the product(s) will still be available from the manufacturer at the time you release the order. If your product is discontinued and you want the replacement model offered by the manufacturer, you would be required to pay the difference if the replacement has a higher price.
  • Placing an order on Hold can have an effect on rebates. It is your responsibility to make sure the holding period will not cause you to miss a rebate deadline. You should know in advance when the deadline will occur and plan accordingly.
  • We cannot guarantee delivery on a specific date. We can plan for delivery to take place as close to your requested date as possible, usually within a one-week time window. You will need to discuss with our Customer Service Department the week when you wish to take delivery.
  • Most brands will ship out within 1-2 weeks after the order is released. However, special order brands will often require more time to ship out and for those you would need to e-mail in to us to release the order sooner than three weeks before desired delivery. You should discuss this with your Sales Representative.
  • To complete the placing of your order on Hold, we will send you an e-mail agreement detailing the foregoing that you must respond to by stating “This is satisfactory.” When confirmation response is received by us, we will be able to place your order on Hold.

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Order Cancellations


All orders have a 24-hour cancellation window. Review your order right away and contact us immediately if there is a problem with your order. If you wish to cancel your order, please send a verification e-mail to customerservice@goedekers.com with your name, order number, reason for cancellation, and date of cancellation.

Keep the following information in mind:

  • Within 24 hours, you may cancel your order without a fee.
  • After 24 hours, your cancellation request will be subject to review.
  • After 24 hours, your cancellation will be subject to return shipping fees if the order has already shipped.

Refund of a cancelled order (subtracting any applicable fees) may take up to three business days to process, depending on the terms and policies set by your bank.


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Damaged Product Returns & Exchanges


It is possible for damages to occur during transit. It is very important to examine your product for damage upon delivery. While external packaging may appear to be fully intact, there could be internal damage that must be identified at the time of delivery.

Please review the delivery guidelines to guarantee that you properly receive your order.

Problems at Time of Delivery or Installation

If the product is installed before you discover a defect, many manufacturers will require a service call to address the issue. Goedeker's can assist you in finding an appropriate solution.

If you encounter a problem at the time of delivery, please contact us as soon as possible. If the office is closed at the time of your concern, mark your delivery appropriately (see the Delivery section of these policies ) and contact us the following day or immediately via e-mail at customerservice@goedekers.com.

Returning Damaged Products

When the carrier arrives at your home, the item must be placed in the original box with all original packing materials, manuals, and accessories. It is your responsibility to package the items being returned properly so they will not get damaged while in transit. If your original delivery method included free removal of the packing materials upon arrival, other arrangements must be made to repack the item securely. If you need help arranging this, please contact customer service.Additional questions or concerns can be directed to the customer service department at 1-888-768-1710. Our business hours are as follows: Monday - Saturday, 9:30 am - 5:30 pm, CST.


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Order Errors


In very rare instances, errors may occur with your order. These errors include:

  • Selecting an incorrect quantity of pieces
  • Selecting the wrong model
  • Selecting the wrong color

Whether this mistake was entered by you or by us, you have 24 hours after the order is placed to review it and bring any discrepancies to our attention. We will correct them immediately. If the 24-hour window includes a day such as a Sunday or a major holiday during which we are not open, contact us by the following business day to have your order altered.

If you contact us after 24 hours, correcting the order may involve a return shipping fee if the order has already shipped.


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Installation Options


Read the Terms of Installation here.

Installation is a service that is provided by XPO Last Mile, Inc., a separate company that is not affiliated with Goedeker’s. All charges for these services are set by XPO Last Mile, Inc., collected by XPO Last Mile, Inc., and relate to work performed byXPO Last Mile, Inc.

All installation services provided are included in one low price:

  • Installation of your appliance, unpacking, assembly, and hook-up to existing gas, water, and electrical supply with no alterations to your home or utilities*
  • Leveling and anchoring of the appliance
  • Brief review of safe operation of the appliance with the customer
  • Final clean-up of the job site

Call 1-888-768-1710 for more details on how to add Installation to your order.

Your products will be delivered with either Curbside or White Glove Delivery before your scheduled installation date, and normal shipping and delivery fees will apply. The installer will then install your appliances on your pre-scheduled date.

*Please note that if alteration to your home or utilities is required, there may be extra charges for additional services needed. You must pay the installer for any additional services at time of installation.

Installation only available on the appliances listed below:

Pricing

Installation TypePrice
Built-In Double Oven - Electric$249.99
Built-In Double Oven - Gas$269.99
Built-In Double Oven - Gas - LP Conversion$379.99
Built-In Single Oven - Electric$199.99
Built-In Single Oven - Gas$219.99
Build-In Single Oven - Gas - LP Conversion$329.99
Built-In Microwave w/ trim kit$159.99
Built-In Refrigerator$439.99
Built-In Mini-Refrigerator$129.99
Build-In Wine Cooler$129.99
Free-Standing Refrigerator$129.99
Free-Standing Refrigerator (w/ new water line)$189.99
Free-Standing Wine Cooler or Mini Fridge$99.99
Cooktop - Electric$169.99
Cooktop - Gas$199.99
Cooktop - Gas - LP Conversion$309.99
Cooktop - Pro$189.99
Cooktop - Pro Gas$219.99
Cooktop - Pro Gas - LP Conversion$329.99
Cooktop w/ Downdraft Venting$239.99
Cooktop w/ Downdraft Venting - Gas $279.99
Cooktop w/ Downdraft Venting - LP Conversion$389.99
Dishwasher$169.99
Downdraft Venting$169.99
Dryer - Electric$119.99
Dryer - Gas$159.99
Dryer - Gas - LP Conversion$289.99
Garbage Disposal$109.99
OTR Microwave$179.99
OTR Microwave - 36+"$229.99
Pro Range - 30" to 36" - Electric$309.99
Pro Range - 30" to 36" - Gas$349.99
Pro Range - 30" to 36" - Gas - LP Conversion$459.99
Range - 30+" - Electric$269.99
Range - 30+" - Gas$309.99
Range - 30+" - Gas - LP Conversion$459.99
Range Hood$119.99
Range Hood - Canopy Style$275.00
Range Hood - Chimney Style$275.00
Range Hood - Island Style$275.00
Range - Duel Fuel$269.99
Range - Duel Fuel - LP Conversion379.99
Free-Standing Range - Electric$119.99
Free-Standing Range - Gas$129.99
Free-Standing Range - Gas - LP Conversion$239.99
Slide-In/Drop-In Range - Electric$169.99
Slide-In/Drop-In Range - Gas$219.99
Slide-In/Drop-In Range - Dual Fuel$269.99
Slide-In/Drop-In Range - Gas - LP Conversion$329.99
Stack Laundry - Electric189.99
Stack Laundry - Gas$209.99
Stack Laundry - Gas - LP Conversion$319.99
Stack Laundry - Front Load - Electric$299.99
Stack Laundry - Front Load - Gas$319.99
Stack Laundry - Front Load - Gas - LP Conversion$429.99
Trash Compactor$129.99
Under-Counter Ice Maker$149.99
Warming Drawer - Built-In$189.99
Washer & Dryer Pair Pedastals$99.99
Washer$119.99
Washer and Dryer Pair - Electric$189.99
Washer and Dryer Pair - Gas$209.99
Washer and Dryer Pair - Gas - LP Conversion$319.99
Waterline$149.99


*Basic Washer Installation

Includes

  • Disconnect old washer
  • Remove shipping restraints
  • Attach feet and level washer
  • Connect 4' fill hoses and drain hoses (purchased separately)
  • Remove and dispose of all packaging
  • Haul away old washer
  • Environmentally dispose old washer

Additional Service Options*

  • Attach pedastals
  • Home alerations if needed

*Basic Dryer Installation

Includes

  • Disconnect old dryer
  • Attach 4' dryer cord or flex gas line (purchased separately)**
  • Attach standard venting material (purchased separately)
  • Haul away old dryer
  • Environmentally dispose old dryer

Additional Service Options*

  • Attach pedastals
  • Stack dryer on washer

** All gas hookups require a shut-off valve at the connecting point. For safety reasons we cannot hook up to aluminum gas lines

*Basic Refrigerator (Free Standing) Installation

Includes

  • disconnect old refrigerator
  • level and center new refrigerator
  • Reconnect existing waterline if in proper working condition
  • Remove and dispose packaging material
  • Haul away old refrigerator

Additional Service Options*

  • Install new waterline and/or shutoff

*Basic Refrigerator (Built-In) Installation

Includes

  • Disconnect old refrigerator
  • Level and center new refrigerator
  • Attach to existing cabinet
  • Reconnect existing waterline if in proper working condition
  • Remove and dispose packaging material
  • Haul away old refrigerator
  • Environmentally dispose old dryer

Additional Service Options*

  • Install new waterline
  • Modify opening for refrigerator (bid per job)

*Basic Range Installation

Includes

  • Disconnect old range
  • Level and center new range
  • Install anti-tip bracket
  • Connect 4' range cord or flex gas line (purchased separately)**
  • Remove and dispose packaging material
  • Haul away old range
  • Environmentally dispose old range

Additional Service Options*

  • Install Gas Shut-off
  • Convert to LP (kit provided by manufacturer or purchased separately)
  • Home alterations if needed

*Basic Slide-In Range Installation

Includes

  • Disconnect and remove old slide-in range
  • Level and center new range in existing opening
  • Install anti-tip bracket
  • Connect 4' range cord or flex gas line (purchased separately)**
  • Remove and dispose packaging material
  • Haul away old range
  • Environmentally dispose old range

Additional Service Options*

  • Install Gas Shut-off
  • Convert to LP (kit provided by manufacturer or purchased separately)
  • Modify cabinet or countertop opening to fit new unit (priced per job)

**All gas hookups require a shut-off valve at the connecting point. For safety reasons we cannot hook up to aluminum gas lines

*Basic Pro Range Installation 30" to 36"

Includes

  • Disconnect old range
  • Level and center new range
  • Install anti-tip bracket
  • Connect 4' range cord and/or flex gas line (purchased separately)**
  • Remove and dispose packaging material
  • Haul away old range
  • Environmentally dispose old range

Additional Service Options*

  • Install Gas Shut-off

*Basic Dishwasher Installation

Includes

  • Disconnect old dishwasher
  • Level, secure, and reconnect new unit to existing utilities with new flex waterline (purchased separately)
  • Remove and dispose packaging material
  • Haul away old dishwasher
  • Environmentally dispose old dishwasher

Additional Service Options*

  • Install Gas Shut-off
  • Cut old dishwasher out due to new floor installation (priced per job)
  • Modify cabinet or waterline for new unit (priced per job)

**All gas hookups require a shut-off valve at the connecting point. For safety reasons we cannot hook up to aluminum gas lines

*Basic OTR Microwave Installation

Includes

  • Remove old microwave or venthood
  • Install new mounting plate
  • Secure microwave to mounting plate and cabinet
  • Connect to existing ductwork, if applicable
  • Connect to existing outlet in cabinet
  • Remove and dispose of packaging material
  • Haul away old microwave
  • Environmentally dispose old microwave

Additional Service Options*

  • Install new outlet in cabinet
  • Rework ductwork to fit new microwave

*Basic Cooktop Installation

Includes

  • Disconnect old cooktop
  • Place new cooktop in existing counter opening and secure
  • Hook up existing electric or gas supply (new flex gas line purchased separately)
  • Remove and dispose of packaging material
  • Haul away old cooktop
  • Environmentally dispose old cooktop

Additional Service Options*

  • Install Gas Shut-off
  • Convert to LP (kit provided by manufacturer or purchased separately)
  • Alterations to countertop or utilities (priced per job)

*Basic Wall Oven Installation

Includes

  • Disconnect and remove old wall oven
  • Place new wall oven in existing counter opening and secure
  • Hook up to existing electric or gas supply (new flex gas line purchased separately)
  • Remove and dispose packaging material
  • Haul away old wall oven
  • Environmentally dispose old wall oven

Additional Service Options*

  • Install Gas Shut-off
  • Convert to LP (kit provided by manufacturer or purchased separately)
  • Home alterations if needed (priced per job)

*Basic Downdraft Cooktop/Vent Installation

Includes

  • Disconnect and remove old unit
  • Place new unit in existing opening in countertop and secure
  • Reconnect existing electric or gas supply (new flex gas line purchased separately)
  • Remove and dispose packaging material
  • Haul away old unit
  • Environmentally dispose old unit

Additional Service Options*

  • Convert to LP (kit supplied by manufacturer or purchased separately)
  • Alterations to counter opening, ductwork or utilities to fit new unit

*Basic Disposal Installation

Includes

  • Disconnect and remove old disposal
  • Remove and replace mounting collar
  • Reconnect new disposal to existing drain pipes and electric
  • Remove and dispose packaging material
  • Haul away old disposal
  • Environmentally dispose old disposal

Additional Service Options*

  • Modify or replace old drain pipes

*Basic Compactor Installation

Includes

  • Disconnect and remove old compactor
  • Reconnect and secure new compactor to existing electric and cabinet opening
  • Remove and dispose packaging material
  • Haul away old unit
  • Environmentally dispose old unit

Additional Service Options*

*Basic Under-Counter Icemaker Installation

Includes

  • Disconnect and remove old icemaker
  • Reconnect new icemaker to existing waterline, drain, and electric
  • Secure icemaker to existing opening in cabinet
  • Remove and dispose packaging material
  • Haul away old unit ice-maker
  • Environmentally dispose old unit

Additional Service Options*

  • Modify cabinet or exsting waterline, drain, or electric for new unit
  • Install drain pump if needed

*Basic Installations do not include the alteration of your home or the utilities to which your appliance must be connected. If alterations to your home or utilities are required to complete the installation of your new appliance you will be notified by the installer with a price for the additional work needed. Any additional amount must be paid C.O.D. directly to the installer. If you choose not to have the install completed, you will be credited the amount you paid for installation minus a service call charge of $69.99.

*** Call 1-888-768-1710 for more details on how to add Installation to your order