Order Cancellations

All orders have a 24 hour cancellation window. Review your order right away and contact us immediately if there is a problem with your order. Please send a verification email to with your name, order number, reason for cancellation, and date of cancellation. Or contact us at 1-888-768-1710 during our business hours: Monday - Saturday, 9:30 am - 5:30 pm, CST time zone.

We are closed on Sundays and major holidays. If our offices are closed, please shoot us an email with your cancellation information or call us the following business day. Keep in mind the following information:

• Within 24 hours, you may cancel your order without a fee.
• After 24 hours, your cancellation request will be subject to review.
• After 24 hours, if the manufacturer HAS NOT processed the order yet, we may be able to cancel the order without charging a restocking fee.
• If the order HAS been processed by the manufacturer after the 24 hour window, your cancellation will be subject to a restocking fee.

Refund of a cancelled order (subtracting any applicable fees) may take up to three business days to process, depending on the terms and policies set by your bank.