KitchenAid KSC23C8EYY

22.2 Cu. Ft. Stainless Steel Counter Depth Side-By-Side Refrigerator - Energy Star



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KitchenAid KSC23C8EYY 22.2 Cu. Ft. Stainless Steel Counter Depth Side-By-Side Refrigerator - Energy Star (View all from KitchenAid)

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Condition: New - Full Manufacturer Warranty

  • Model: KSC23C8EYY
  • Height: 69.25"
  • Width: 35.44"
  • Depth: 29"
  • Humidity-Controlled Crispers
  • 4 Spill Shield Glass Shelves
  • LED Theatre Lighting
  • External Ice Dispenser

KitchenAid 23 Cu. Ft. Stainless Steel Side-By-Side Refrigerator - KSC23C8EYY

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Review Title: Do Not Buy This Refrigerator | Review by

Overall Rating
This review is from: Kitchenaid KSC24C8EYY 35 1/2-Inch, 24 Cu. Ft. Counter-Depth Side-by-Side Refrigerator
Purchased this Kitchenaid refrigerator in March of 2013. Since we have had the refrigerator the ice maker has been repaired twice. It has had one broken drawer where the tracks cracked. The last issue we started to have just started this month (October) the interior liner is cracking. We have horizontal cracks forming inside the refrigerator liner for no reason. We informed Kitchenaid customer service and had a factory service technician look at the issue. He agreed there was a problem and liner of the refrigerator is cracking for no reason. Kitchenaid has a factory repair for the problem. When they told me what the repair is I could not believe it. They put white tape over the cracks to cover them up. I cannot believe such an expensive refrigerator, having this significant of an issue where the internal liner is cracking for no reason and the factory solution is to cover the cracks with white tape. They told me it is not considered a serious flaw in the product. Over the past years I have had five or six Kitchenaid refrigerators. They have all been good high quality long lasting products. Now I buy a new Kitchenaid refrigerator and in less than a year I am having issues that bring into question the quality and reliability of this product. As Kitchenaid service put it;

Thank you for visiting the KitchenAid web site. We appreciate hearing from you.

We apologize that your Kitchen Aid refrigerator is developing cracks in the interior and for your disappointment in the solutions to put tape over the cracks of the liner.

When one of our appliances fails to meet a customer's expectations it concerns us, as we take pride in the quality of our products. We know how disappointing it is whenever any manufactured item requires servicing. Since we are also consumers, we certainly understand your frustration. As a commitment to our customers, we provide a manufacturer's warranty for repair expenses during the initial time period following the purchase. Any electrical or mechanical component may deteriorate or malfunction, and we are unable to predict when this might occur.

You are a valued KitchenAid customer and we apologize for any inconvenience this concern may have caused.

We invite you to contact KitchenAid again either by calling (800) 334-6889 between 8:00am to 8:00pm EST weekdays or by emailing whenever the need arises. When calling please press the available option or stay on the line to reach a representative.


Michelle M.
e-Solutions Specialist
KitchenAid Customer eXperience Center

Kitchenaid's response speaks for itself. I guess white tape is the solution. Or maybe red tape! I'm not sure now.



(Posted on )

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